Office and Helpdesk Manager

11 hours ago

Livingston, United Kingdom Page Personnel Finance Full time

Our client is looking for an Office and Helpdesk Manager

**Client Details**

A leading tech business

**Description**

Key areas of responsibility and accountability comprise:

- Maintain strong communication with telecom and print clients.
- Obtain quotes for equipment parts and connectivity for internet and phone lines then place orders as required.
- Ensure paperwork, including finance documents and client contracts are filed and maintained.
- Purchasing of items for both customer and staff needs, including but not limited to IT equipment, severs, phones, general office equipment.
- Oversee purchase orders - purchasing items for customers and staff as required, ensuring clients provide purchase orders, completion of purchase order sheet.
- Management of invoices, including call and meter invoicing, issue of statements and ensuring timely payment by clients, invoicing relevant internal purchases to clients and answering queries.
- Maintenance of profit sheets.
- Full maintenance of remote management tool for printers in the field.
- Track and maintain renewals of licences for customers.
- Manage ticketing service, Syncro, to ensure jobs are updated for the Engineers.
- Ensure timesheets are inputted correctly by staff.
- Management of company credit cards, call bills, company vehicles and staff IT equipment.
- General office admin activities as required.

Other duties will include:

- Organisation of team building events, dinners and organising birthday gifts for staff from the company.
- Any other activities as may reasonably be required by the line manager from time to time.

**Profile**

Essential requirements:

- Previous administrative/office management experience.
- Experience working in a customer service orientated role.
- Confident user of Microsoft packages and able to pick up IT systems quickly.
- Awareness of SAGE for invoicing purposes.

Desirable requirements:

- Experience managing a busy IT Service Desk.
- Experience with Gamma Portal or equivalent (telephone provider).
- Experience with Syncro or equivalent (ticketing service).
- Knowledge of aBILLity or equivalent (call billing platform).

**Job Offer**

A competitive salary and nice working environment

  • Helpdesk Administrator

    2 weeks ago

    Livingston, United Kingdom Enertech FM Limited Full time

    An opportunity has arisen to join our ever expanding, well established and reputable facilities maintenance company in our Head Office, Hebburn branch in our team as Helpdesk Administrator. Experience in Helpdesk Facility’s role is preferred. The role of Helpdesk Administrator involves scheduling engineers’ diaries, liaising with our engineers,...

  • Helpdesk Operator

    4 days ago

    Livingston, United Kingdom Mears Group Full time

    Annual salary: up to £26,250.00 Helpdesk Operator Livingston - Office based Up to £26,250 per annum Permanent, Full time, 40 hours per week, Monday to Friday 8am-5pm About the Role: As a Helpdesk Operator within our Livingston branch, the main duties are to provide administration and helpdesk support across the regions. This role is central to our...

  • Helpdesk Operator

    4 days ago

    Livingston, United Kingdom Mears Group Full time

    Annual salary: up to £25,000.00 Helpdesk Operator Livingston Permanent, Full Time, 40 hours per week Up to £25,000 per annum “A desire to make a positive difference wherever we operate has always been at the heart of our business. It was 30 years ago when we were a small maintenance contractor with a single van; and it still is now we are a truly...

  • Helpdesk Administrator

    2 weeks ago

    Livingston, United Kingdom Enertech FM Limited Full time

    An opportunity has arisen to join our ever expanding, well established and reputable facilities maintenance company in our Livingston branch in our team as Helpdesk Administrator. Experience in Helpdesk Facility’s role is preferred. The role of Helpdesk Administrator involves scheduling engineers’ diaries, liaising with our engineers, contracts...

  • Help Desk Administrator

    2 days ago

    Livingston, United Kingdom Office Angels Full time

    *Do you thrive on providing a first-class Customer Service? *Would you like to pursue a career within Facilities? *Do you have a natural flair and passion for facilities management and fantastic customer service and administration skills? Office Angels Livingston are collaborating exclusively with a fast paced and innovative team for a Permanent...

  • Customer Service Helpdesk Advisor

    2 weeks ago

    Livingston, United Kingdom Simply Solutions Full time

    The role is perfect for someone who has proven experience in a similar role in customer service and has an interest in facilities and is naturally IT savvy and is looking for a new challenge. Based in West Lothian, salary up to £22,500 - £25,000 per annum depending on experience. The core hours are Monday - Friday, 9am-5.30pm. **Role Overview** You will...

  • Help Desk Administrator

    1 week ago

    Livingston, United Kingdom Office Angels Full time

    Do you thrive on providing a first-class Customer Service? *Would you like to pursue a career within Facilities? *Do you have a natural flair and passion for facilities management and fantastic customer service and administration skills? Office Angels Livingston are collaborating exclusively with a fast paced and innovative team for a Permanent Facilities...

  • Cyber Security Helpdesk Technician

    3 days ago

    Livingston, West Lothian, United Kingdom Workflo Solutions ® Full time

    About UsWorkflo Solutions is a leading Scottish provider of outsourced IT, managed print, digitisation, and communication technology.We are dedicated to delivering high-quality technical support and IT solutions to a diverse range of clients.We pride ourselves on our commitment to excellent customer service, rapid issue resolution, and our proactive approach...

  • Customer Service Administrator

    4 days ago

    Livingston, United Kingdom Office Angels Full time

    Customer Service Administrator - Be the Hero Behind the Scenes! 🌟 📍 Location: Livingston 💼 Hours: Monday to Friday, 9am-5:30pm (half hour lunch) 💰 Salary: Highly competitive DOE 🚀 Why This Role Rocks Are you the go-to person when issues arise or when someone needs a calm, capable voice on the other end of the line? Do you love solving...

  • HR Officer

    6 days ago

    Livingston, United Kingdom Office Angels Full time

    *Are you a proven HR Officer or experienced HR Generalist looking for a new role? *Would you like to work for a company that truly gives back? *Are you passionate about delivering a positive employee experience from start to finish? Office Angels Livingston are collaborating with an amazing client on a temporary position for a minimum of 2 months as...