Support Service Worker

**Join us as a Support Service Worker (Domestic Abuse) at Thirteen Group**

**Role Overview**:
**Thirteen Group** is on the lookout for a** Support Service Worker** based at Stone Meadow House, **County Durham for 33 hours per week.**Stone Meadow House is safe and secure women-only supported accommodation scheme. We provide temporary emergency accommodation for women and children fleeing from or at risk of domestic abuse.

As part of a team of four, you’ll work on a rolling rota which covers Monday to Friday 9am 7pm and you’ll be part of an out of hours emergency on call service on a rolling rota. This includes weekday nights and one weekend standby in four.

If you’re passionate about supporting people and making a difference to the lives of our customers, this is the perfect opportunity for you.

**Thirteen Benefits**:

- Salary - £21.197.59 pro rata per annum (£23,767 FTE).
- Standby at £6.71 per day and call out at £28.18 for on call duties.
- Pension up to 10% employer contributions.
- Tusker salary sacrifice electric vehicle lease scheme.
- T’dar our Discount and Reward platform giving you huge savings on everyday brands.
- Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays. Opportunities to buy and sell annual leave.

**Key Responsibilities**:

- Deliver a quality support service within the refuge and strive to provide a safe environment.
- Work with customers to develop support plans which can include support around safety, domestic abuse recovery, housing, benefit and money management, and health and wellbeing.
- Help people explore what they need to be able to grow and build strength, by offering one-to-one and group work to help raise self-esteem.
- Work in partnership with the local DAN service and other external stakeholders.
- The opportunity to pick up additional hours on a relief basis, working across other schemes to gain insight into other parts of the business and create strong working relationships across teams.

**About You**:

- Experience of supporting vulnerable client groups and empowering people to achieve positive outcomes.
- A good knowledge of safeguarding and risk management.
- An understanding of support plans, risk assessments, as well as safeguarding policies and procedures.
- A full UK driving licence and the ability to travel across the region.
- This role involves lone working, so you’ll be able to thrive in your own environment, as well as part of a team.

**Why Thirteen Group?**

We’re more than just a housing association we’re a community builder. As the largest housing association in the North East and among the top 25 nationally, we manage over 34,000 properties.
- Join a team that’s local at heart but welcomes talent from everywhere.
- Be part of an organisation that values diversity and inclusivity.
- Be a part of a company that offers tailored support services, going beyond just housing solutions.

**Interested?**

For more details, please refer to the attached documents.

If you’d like to talk more about the role please contact Emma Calvert, Care and Support Team Leader, on 07917 520330 for an informal discussion.

NO RECRUITMENT AGENCIES, please.

**Are You Ready for a Rewarding Challenge?**

Join us at Thirteen Group and be a part of our vision to improve lives every day. **APPLY NOW** and start your journey towards making a meaningful impact in our community

**As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.