Aog Support Executive

4 days ago


Hassocks, United Kingdom AVPlacements Full time

To provide customer support on a 24 hour, 365 days a year basis. Ensuring contract customer requirements are processed in a timely manner and manage inventory to increase sales revenues to all non-contracted customers.

**Responsibilities**:

- Handle all customer out of hours requirements.
- Respond to customer AOG and priority requirements in appropriate time frames.
- Deliver high quality customer service at all times.
- Manage customer accounts and contracts, including specific requirements.
- Trade inventory by means of exchange, loan and sale.
- Purchase items for customer requirements and brokered transactions.
- Negotiate with customer and suppliers when needed.
- Understand customer culture and ways of trading.
- Maintain up to date market knowledge.
- Maximise all sales opportunities to ensure the highest revenues are achieved.
- Liaise with internal departments as the nature of the specific task may require.
- Train other members of the team and new employees in all functions and processes.
- Assist the AOG Sales Manager and Vice President AOG Sales with all tasks as required.
- Understand and adhere to Export Control regulations where relevant
- Any other duties as requested.

**Requirements**:

- Preferred background in aviation or rotable trading.
- Preferred comprehensive understanding of aircraft spares and airline AOG requirements.
- Preferred previous experience working with customer in a 24-hour service environment.
- Professional and courteous phone manager.
- Ability to work with a number of existing and new IT systems.
- Be flexible and adaptable with working hours, process and procedures.
- Problem solving ability
- Ability to plan coordinate and delegate work.
- Numerate, accurate with the ability to meet deadlines
- Self-motivated, flexible and adaptable to work in a busy environment
- Excellent communication skills at all levels
- Strong organisation and administration skills
- Ability to prioritise and manage workloads
- Excellent computer literacy, highly proficient in the use of Microsoft Word, Excel and Outlook with some experience of Quantum.

**Job Types**: Full-time, Permanent

**Salary**: £31,900.00-£32,000.00 per year

**Benefits**:

- Company events
- Company pension
- Sick pay
- Wellness programme

Schedule:

- Day shift

**Experience**:

- Aviation: 1 year (preferred)
- Customer Service: 1 year (preferred)
- AOG: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: One location



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