Divisional Operations Manager

7 days ago

Birmingham, United Kingdom Exclusive FM Full time

**Position: Divisional Operations Manager** **Salary Range: Competitive Salary and Benefits** **Location: National with preferred location in Midlands / Central England** The Divisional Operations Manager (DOM) will be responsible for developing and delivering a clear strategy for the operational execution of both planned and reactive maintenance services within their division. They will create a culture where their teamstrives to improve and make it happen. The DOM will effectively lead a small team of Area Maintenance Managers (AMMs), who will in turn manage a team of dedicated supervisors, mobile maintenance technicians and external third-party specialists. The DOM will ensure effective communication is establishedbetween the field teams, the helpdesk and key client stakeholders, acting as one The maintenance of the customer relationship, through partnership and collaboration, is critical. The DOM will be expected to be in retail stores every week, coaching their teams on the ground to be the best they can be, and building those customer relationshipsat both a local and divisional level. We show we care. The DOM will effectively manage "their own business", to ensure client’s retail stores are kept safe, legal, trading, and compliant. Colleague engagement, service delivery, financial control, compliance, and health and safety are key performance metrics. Key accountabilities: - Recruit, lead, coach and motivate your team to deliver first class service levels. - Ensure skills levels within the team are maintained and any mandatory training needs are delivered - Develop and implement engagement action plans for your team, based on feedback from engagement surveys, listening groups and team meetings. - Manage any underperformance within the team through agreed processes - Regularly and proactively communicate with the customer on all FM activity within agreed SLA’s. - Audit FM documentation and ensure action plans are in place for any compliance issues within your division. - Ensure that the division is adequately resourced and contingency plans in place to deliver both reactive and planned maintenance within agreed SLAs. - You will be required to be part of a 24/7 rota. Key abilities: - Previous experience of leading and managing remote teams within a fast-moving customer service environment (e.g. retail / hospitality) is essential. - Previous experience of developing client relationships at a senior stakeholder level is essential - Strong PC literacy, with experience in extracting, collating, and presenting performance data is essential - Strong communication skills, both written and verbal is essential - Experience in managing financial budgets is essential If you feel you have the required abilities and experience please forward your CV to Michael Hanson at Exclusive FM

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