Change of Tenancy Coordinator

3 days ago

Worthing, United Kingdom SmartestEnergy Full time

Join us and start your journey in a collaborative environment where you can grow your skills and grow with us

**How will I spend my time in this role?**
- Generate Accurate Statements: Validate and follow industry processes to produce precise billing statements;
- Timely Billing: Ensure customer accounts are billed promptly to maintain efficient operations;
- End-to-End Account Processing: Manage accounts from initiation to resolution, ensuring a smooth workflow;
- Analyze Issues: Understand the reasons behind any discrepancies and identify effective solutions;
- Handle Exceptions: Address issues raised by the business and manage exceptions with attention to detail;
- Utilize Systems Effectively: Leverage various systems to gather information and facilitate quick resolutions to queries;
- Resolve Billing Issues: Tackle both routine and complex billing challenges with confidence;
- Support the Team: Assist other departments as needed and as directed by your Line Manager, fostering collaboration across the business.

**What skills/experience do I need to be successful?**
- Analytical and problem-solving skills and ability to learn new processes quickly;
- Strong communication skills including phone work;
- Ability to work in high pressure environment and meeting deadlines;
- Ability to adapt and change depending on the Business needs and requirements.

**What sets us apart?**
- **Global Impact**: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.
- **Flexible Working**: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Check out all our benefits here
- **Commitment to Diversity and Inclusion**: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

**What does hybrid working mean to us?**

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

**What happens next?**

Check out all our current open positions

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