Front of House Executive

7 days ago

Birmingham, United Kingdom Intercity Technology Full time

**About The Role**:
Are you passionate about providing exceptional customer service? Thrive in a dynamic and vibrant environment? Want to join a company that values your initiative and offers genuine career progression opportunities?

We are on the lookout for a Front of House Executive to join our team. This is not just any reception role; it's an opportunity to be at the heart of our operations, ensuring every client and visitor experiences exceptional service from the moment they walk through our doors. The hours of work are Monday to Friday, 8:30 AM to 5:00 PM, with flexibility essential to support VIP events.

As a Front of House Executive, you will be responsible for:

- Delivering Exceptional Service: Be the friendly face that greets every client and visitor, ensuring they feel welcomed and valued from the moment they step through our doors.
- Meeting Room Maestro: Prepare and manage our meeting rooms, keeping the booking diary up-to-date and ensuring everything runs smoothly.
- Reception Superstar: Serve as the primary point of contact at our vibrant reception desk, handling enquiries with a smile and maintaining a professional yet warm atmosphere.
- Reception Area Aficionado: Keep our reception area looking pristine and inviting, reflecting the high standards of our company.
- Administrative Ace: Support management with a variety of administrative tasks, showcasing your organisational skills and attention to detail.
- Maintenance Collaborator: Work closely with the maintenance team, handling simple fixes and ensuring our office environment is always at its best.
- Service Standard Bearer: Uphold the highest service standards, consistently delivering excellence in every interaction.
- Team Player: Foster positive working relationships with colleagues across all departments, contributing to a collaborative and supportive work environment.
- Travel and Accommodation Guru: Manage travel and accommodation arrangements, as well as car parking allocations for our HQ, ensuring everything is coordinated seamlessly.

Key Skills and Experience:

- A polished and friendly demeanour with exceptional customer service skills.
- Strong communication skills and prior experience in a customer-facing role.
- A proactive and professional attitude with the ability to take initiative.
- A can-do attitude, coupled with a hardworking and adaptable approach.

What we can offer you:

- A dynamic and supportive work environment.
- Opportunities for career progression and professional development.
- Competitive salary and benefits package.
- Flexibility to support VIP events.
- A chance to be a key player in our team and make a real impact.

**About Us**:
Intercity Technology provides reliable and secure technologies in communications, cloud and managed services, with a big difference - Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with - we are really proud of our achievements so far:

- Customer Net Promoter Score of +92
- Gold Award Investors in People Accreditation
- 3-star “World Class” Best Companies accreditation, and for 2022, 2023 and 2024:

- The no. 1 best telecoms company to work for
- 9th best mid-sized company in the UK to work for
- 7th best company in the West-Midlands to work for
- Platinum Eco Vadis rating

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