Nhs 111 Health Advisor

Are you looking to make a real difference to patients, our community and want a job where you will work with supportive colleagues?

Are you looking for the challenge of working in a fast paced, dynamic, and adaptable service, with a career that’s not just ‘another job’?

We are looking to recruit reliable, caring, and enthusiastic people to join our motivated, friendly, and hardworking team based in Bicester.

We are currently recruiting for NHS 111 Health Advisor (Call Handler) part-time roles at 12 hours per week, offering a great basic salary of £20,330 (for full time/37.5 hours).

Upon successfully completing training, you will also be eligible for enhanced shift bonuses depending on the hours you work.

For all hours that you work between 8pm and 6am Monday - Friday and all-day Saturday, you will earn a shift bonus of approximately £14 per hour. For Sundays and Public Holidays, you will earn a shift bonus of approximately £17.60 per hour.

**We are looking for people who can demonstrate**:

- Great customer services experience that involves talking to people and helping them
- Good communication skills (written and verbal)
- Basic computer literacy (full systems training will be given)

Further information and videos about becoming a 111 Health Advisor Call Handler can be found on our website.

For full information on the role and essential and desirable criteria, please see the links to Job Description and Person Specification to the right of the advert.

**Benefits we offer**:
Expert training and support from our dedicated in-house education team.
- A nationally recognised qualification in NHS Pathways.
- Holiday entitlement is 27 days plus 8 bank holidays (pro rata for part time).
- Enrolment into the NHS Pension Scheme.
- Access to continual professional development and opportunities within SCAS and the NHS.
- Occupational Health support along with an Employee Assistance Programme.
- NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.

South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services.

The Trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire and Oxfordshire as well as non-emergency patient transport services in Surrey and Sussex.

We serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.

As a 111 Health Advisor, you will take a variety of incoming calls from patients, providing them with an appropriate response to urgent healthcare needs within a timeframe. This could range from booking a GP appointment, advising them to attend an out of hour’s service or even dispatching an ambulance. No two calls are the same.

This is a challenging, busy, and rewarding job and every day you will be making an impact on other people’s lives. This is an office-based role and you will be working in a fast-paced and dynamic environment.

We provide comprehensive training to prepare you for the role and maintain ongoing support for all our 111 Health Advisors, ensuring they have knowledge, skills and support they need to provide the best care to our patients.

Training is a mixture of in the classroom and in the call centre. You must be able to commit to a 6-week, full time training programme regardless of contracted hours and the training programme is fully paid. The training covers internal systems, NHS pathways assessments and one to one coaching and mentoring on live calls. Day and evening training times are available.

2. Assessment session - an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
3. Interview - an online interview with a 111 Health Advisor Call Handler from the ambulance service, discussing your skills, experience and providing an opportunity for you to find out more about the role.

Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.