Improvement Lead ¿ 0-19 Digital

**The closing date is 5th Oct 2025**

**Job summary**:
This is a pivotal role for an experienced clinical digital lead who is a dynamic leader who can drive through digital change across children and family's division ensuring this algins with the NHS 10-Year Plan for digital transformation in the community care.

The postholder will be responsible for the management, co-ordination and clinical leadership of Children and Families digital services, projects and strategy.

This includes being responsible for the effective day-to-day operational management of digital healthcare services such as our chat health service. This postholder will be making decisions, providing solutions and/or advice to staff in response to pressures that may affect throughout. This will also include clinical and safeguarding supervision to staff.

**Main duties, tasks & skills required**:
This postholder will also lead a project to introduce a single point of access to the service for clients and professionals. Integral to this role will Identify areas for service improvement and lead on projects to enhance the availability of resources and streamline processes to improve patient throughput and patient experience.

This postholder will also act as an ambassador leading by example and modelling the Trust's values and policies. They will also exercise delegated responsibility and deputise as required.

**About us**:
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

**Job description**:
Strategic
- Working across children and families division to ensure that the digital services, pathways are continuously improved and designed to meet patient's needs.
- To ensure our digital services are aligned to national and local guidance and targets.
- Contribute as senior manager to the divisional business plan and inform digital strategic delivery. As a member of the Management team, be actively involved in shaping and delivering the strategic including business case development, workforce planning and national policy interpretation and implementation. Assume responsibility for leading on digital changes as agreed.
- Continually review, and modernise administrative practices to improve effectiveness, patient pathways and information flows.
- Establish and maintain links with a range of external partners/stakeholders providing them with information regarding performance as requested and gaining their support to ensure delivery of national and local targets.
- All staff are expected to strive to make the Trust values 'what we do' - to inspire, develop and support every one of us to live our values, every patient, every colleague, every day.
- Monitor external digital service delivery contracts to ensure delivery of those contracts and early identification and reporting of any risk to that delivery.
- Ensure that national quality and environmental standards are achieved
- Ensure compliance with the Care Quality Commission (CQC) Essential Standards Registration requirements.
- Maintain and develop strong systems for governance, supporting clinical colleagues with clinical governance systems.
- Establish working relationships and work collaboratively with colleagues across the Trust to identify and share best practice and improve service delivery to achieve national and local targets.
- Always ensure the quality of data provision within the Operational Service and promote/lead the use of new information technology.
- Actively participate in implementing the Trust's quality and safety agendas.
- Assist in delivery of transformation within the services, both at local and natio