Continuous Improvement and Technology Specialist
4 days ago
Job Reference: 194021BR
Nottingham Support Office
Permanent
Full-time
**Continuous Improvement and Technology Specialist**
**Closing Date: 5th January**
An exciting opportunity is available to join the Continuous Improvement and Technology team in the Customer Support Centre (CSC), delivering efficiency into the CSC through process improvement, automation and introducing new technology where possible.
- **ABOUT THE ROLE**
As part of the Support Services Team in the Customer Support Centre you will help create and deliver the CSC Technology strategy. You will explore new contact centre technology as well as identify and implement improvements to tour current technology and processes in relation to automation as part of the wider CSC Transformation plan.
- Support customer facing technology and ensure that it is configured and operated correctly (Chatbot, Webforms and Telephony)
- Understand our customer needs to help evolve how we communicate with them
- Identifying opportunities to improve technology and implement automation
- Testing systems to ensure customer experience is maintained/improved
- Monitoring and reporting of the interactions our customers have with CSC technology
- **WHAT YOU’LL NEED TO HAVE**
- Able to operate in a methodical and defined way
- Able to present technical information in a way that non-technical audiences will understand
- Able to collaborate with others across different teams
- Excellent analytical and problem-solving skills
- Technology capable - familiar with call centre technology desirable but not essential, ability to learn to new tools, methods and systems essential
- Motivated to drive efficiency
**IT WOULD BE GREAT IF YOU ALSO HAVE**
- Previous experience with Contact Centre technology
**OUR BENEFITS**
- Boots Retirement Savings Plan
- Generous employee discount plus enhanced discounts for Boots brands, Boots Opticians and Boots Hearingcare
- Excellent onsite facilities including staff shop, opticians (including free eye tests for team members), gym, cafeteria, outdoor seating spaces and dry cleaning service
We have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you;
- **WHY BOOTS**
We're always looking for people who care; people who go the extra mile to change things for the better. You'll be joining a company that is evolving and always looking to improve. We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we can change for the better.
- To find out more about life and careers at Boots,
- **click here**.
- **WHAT’S NEXT?**
- Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
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Nottingham, United Kingdom Boots Full timeJob Reference: 194043BR Nottingham Support Office Fixed Term Full-time **Continuous Improvement and Technology Specialist** **Closing Date: 5th January** An exciting opportunity is available to join the Continuous Improvement and Technology team in the Customer Support Centre (CSC), delivering efficiency into the CSC through process improvement,...
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