Customer Service Advisor

1 week ago

SouthendonSea, United Kingdom Hood Group Full time

We are a fast growing, reputable and innovative company with a successful hybrid working style in this digital age. The Hood Group is a dynamic, forward thinking customer management business that provides outsourced customer services for well-known UK trustedbrands.

We have fast-growth in our Customer Service Department working in partnership with UK’s well-known, trusted and respected brands - we are looking to recruit exceptional Customer Service Advisors to join our contact centre on a full time, permament basis.

**What will I do in the role?**
- The most important part of the job - being our Brand Ambassador
- The first point of contact for all customer queries
- Handling a high volume of customer calls
- Make sure the customer is at the heart of every conversation
- Updating customer records as and when necessary

**What do I need?**
- A genuine passion and desire for delivering 'excellent customer service’
- Ability to be versatile in your approach to adapt your style for each customer
- Ensuring an empathetic approach for all our customers
- Strong written and verbal communication skills
- Experience of working in a customer-facing environment
- A true team player
- Have the drive and willingness to learn

**What are the working hours?**
- Full time - 40 hours per week on a rota basis: Monday to Friday 8.00am - 8.00pm, including weekends

**Why work for us?**

To be part of a fantastic, supportive team with great progression opportunities, with access to the following benefits;
- Seated acupressure massages
- Various high street discounts - including discounted local theatres tickets, Merlin attractions
- We are offering 31 days annual leave (including bank holidays)
- Employee Assistance Program
- Health & Wellbeing Program
- Fitness classes in the onsite Wellbeing studio
- Incentive of £250 on Refer a friend scheme
- Learning & Development assistance Program
- Cycle to work scheme
- Childcare vouchers
- Loyalty rewards
- Season ticket loan taken after tax (after 1 month)

**And there’s more benefits.**

We have a new, modern, airy office based right in the heart of Southend-on-Sea, just off the high street. This is a key part of our hybrid model, having a space where people can work together collaboratively and catch up in person. Whether that’s comingin for training, meetings, workshops or simply coming in to work We offer home working for all staff, whether regularly or occasionally, allowing flexibility and a good work life balance around other commitments and family life. You must be able to commuteto our Head Office at least twice a week.

We will provide your laptop and any other professional equipment required and you will also receive a working from home allowance.

we require you to have a fast & stable home fibre broadband -, with a (proven) minimum consistent speed of 20mbps download & 10mbps upload, available at all times.

The salary is £19,000 per annum increasing to £19,500per annum upon successful completion of probation. There is also a working from home allowance and a discretionary quarterly incentive programme of up to £1,200 per annum.

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