Doggy Enrolment

At Bruce’s we unleash happiness and enrich dogs’ lives. Founded in 2008, we have become the UK’s recognised leader in a sector that is experiencing exponential growth.

Our founder, Bruce Casalis, sits on the board of directors for the Pet Industry Federation and has acted as an advisor for the likes of DEFRA, Dogs Trust and RSPCA.

We’re fluent in dog. We go beyond ‘woof’ to a deep understanding of what makes each tail wag. We’re always striving to learn more about dogs and to care for them better. Our expertise means that we allow dogs to be dogs, and everything we do is dog-first. Dogs are our moral compass.

Our centres are divided into classes based on size and play style such as Agility Adventures, featuring agility obstacles to unlock the doggy senses and Curiosity Corner with a sensory zone and open spaces to run and play with canine companions.

We are in an exciting new phase of expansion and require a loyal, motivated Doggy Enrolment Team Member who can support in growing the business.

The role is to work alongside the Marketing Team and Customer Service Managers to support the sales process as well as some key day-to-day business administration tasks.

Our goal as a business is to deliver the best customer service in the UK dog day care market. To achieve this, we need the best people, and we aim to have the best working conditions in our industry. Apart from the obvious perk of working with dogs and very friendly customers, our salaries are generous and loyalty is rewarded.

The role is based in Sidcup, South East London. It is preferable if you are based within 10 miles because as a small business we often rely on intermittent support for other areas of the business. There will be the occasional need to travel to our other centres. It is essential that you are well presented, have a great phone manner and be a fluent English speaker that is excited by the prospect of working in a doggy business.

Key Responsibilities:

- Administer sales process and provide support to the office based team.
- Managing the leads process from enquiry to meeting scheduling
- Managing call backs of ongoing new customer leads
- Conducting face to face, virtual and telephone customer meetings
- Managing meeting to customer conversion rates
- Weekly reporting to senior management
- Adding and responding to leads from social media
- Implement marketing campaigns to existing customers
- Social media support
- Basic office administration tasks
- Customer events admin support

Key Requirements:

- Have an excellent telephone manner
- Strong IT skills
- Enthusiastic and self-motivated
- Educated to A Level standard or equivalent
- Able to work effectively at a busy pace
- Must be organised
- Dog knowledge and experience are a huge plus

**Job Types**: Full-time, Permanent

**Salary**: Up to £21,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Wellness programmes

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Sidcup: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)
- working with dogs: 1 year (required)