Senior Customer Service Advisor

1 week ago

Warrington, United Kingdom JSL Solutions Ltd Full time

Customer Service Advisor - Automotive
Location: Warrington, Cheshire | Salary: £30,000 - £34,000
26 Days Holiday + Bank Holidays | Life Assurance | Westfield Healthcare | 37.5 Hours Per Week

Are you an experienced customer service professional who thrives in a fast-paced, technical environment?

We’re recruiting a Customer Service Advisor to join a well-established, industry-leading manufacturer in the automotive industry. This is an opportunity to take ownership of key customer accounts, support day-to-day operations, and play a vital role in ensuring the smooth delivery of products to customers across the UK.

The Role
You’ll manage a portfolio of UK automotive customers, acting as the first point of contact for orders, technical queries, pricing, and logistics. This isn’t a call centre job, it’s a hands-on, commercially focused role where your knowledge, attention to detail, and communication skills will directly support customer satisfaction.

You’ll also assist in guiding and supporting team members, helping to ensure the department runs smoothly during busy periods or in the event of staff absence.

What’s in it for you?
- Salary: £30,000 - £34,000 (depending on experience)
- 26 days’ holiday + bank holidays
- Life assurance and Westfield Healthcare plan
- 37.5-hour working week
- A collaborative team environment with supportive leadership
- A respected employer offering long-term stability and career prospects

What You’ll Be Doing:

- Processing customer orders accurately, ensuring all orders are entered before close of business
- Handling customer queries related to pricing, order history, back orders, and delivery updates
- Managing returns, customer concerns, and credit note processing
- Liaising with other departments, including sales, inventory, logistics, and finance
- Supporting the team leader with continuous process improvements
- Covering essential tasks during team absence (e.g. call handling, low-value order monitoring)

What We’re Looking For:

- Strong customer service background - ideally in B2B or the automotive sector
- Comfortable working with databases, order systems, and catalogues (BPCS and SAP knowledge a plus)
- Confident communicator with excellent relationship-building skills
- Self-motivated and proactive
- High attention to detail and process-driven

If you’re looking for a rewarding customer service role in the automotive sector and want to join a company that values accuracy, teamwork, and customer focus, we’d love to hear from you.

Please click the ‘Apply’ button. Don’t worry if your CV isn’t up to date. Just send what you have, and we’ll deal with that later. Alternatively, please call Stewart Lupton, JSL Solutions - Automotive Aftermarket Recruitment, on 07763004067.

JSL - Recruitment...The Right Way.

Specialists in:

- Automotive Aftermarket Recruitment
- Sales and Marketing Recruitment
- Senior Appointments and Executive Search

  • Senior Service Advisor

    2 weeks ago

    Warrington, United Kingdom Sytner Group Full time

    **About the role** We have an excellent opportunity available for a motivated Senior Service Advisor to join our team at Sytner Select Warrington. As a Sytner Senior Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the...

  • Customer Service Advisor

    2 weeks ago

    Warrington, United Kingdom Back 2 Work Complete Training Full time

    We are recruiting enthusiastic Customer Service Advisors, earning £14.21 per hour. In this role, you'll provide exceptional customer support, manage queries from start to resolution, and ensure every interaction delivers outstanding satisfaction.Customer Service Advisor benefits:Training is included to prepare you for this roleCustomer Service Advisor...

  • Customer Service Advisor

    1 week ago

    Warrington, United Kingdom Fintelligent Full time

    We are recruiting for an award-winning insurance company located in Preston Brook to work in their Sales and Service team as a Customer Service Advisor. You will be joining an organisation that's have won the "Investor in People - Gold Award" which a remarkableachievement for any company to have. This prestigious accreditation is recognised as a 'mark of...

  • Customer Service Advisor

    2 weeks ago

    Warrington, United Kingdom certas energy uk ltd Full time

    **We are looking for a Customer Service Advisor to join our friendly Lubricants team, in our Birchwood head office. Working as part of our Lubricants Team, our Customer Service Advisors work in a fast paced environment and face different challenges every single day. Through high performance and putting our customers first, Customer Service Advisors have...

  • Customer Service Advisor

    2 weeks ago

    Warrington, United Kingdom Robert Walters Full time

    Join to apply for the Customer Service Advisor - Nights role at Robert Walters This range is provided by Robert Walters. Your actual pay will be based on your skills and experience—talk with your recruiter to learn more. Base pay range Customer Service Advisor - Night Shifts Location: Warrington - fully office based Salary: £26,672 + increased pay for...

  • Customer Service Advisor

    2 weeks ago

    Warrington, United Kingdom Brookson Full time

    **Job Title**:Customer Service Advisor **Location**: Warrington (WA1) - 15-minute walk from Warrington Train Station **Working Hours**: Hybrid/Flexible working - 37.5 hours a week **Salary**:£20k + quarterly bonus’ up to £2k per year **If you are looking to join a market-leading company and have phone-based customer service experience, we would love...

  • Customer Service Advisor

    1 week ago

    Warrington, United Kingdom Morgan Ryder Full time

    CUSTOMER SERVICE ADVISOR Hybrid working 2 days at home 3 in the Warrington office Generous holiday allowance, Pension, Private health care, Flexible working hours Monday - Friday *** We require a highly motivated Customer Service Advisor to provide first class customer service and support to an established client base. Working for a...

  • Customer Service Advisor

    1 hour ago

    Warrington, United Kingdom Jobwise Ltd Full time

    Are you immediately available for work in the Warrington area? We are currently recruiting for a growing business based in the Warrington WA4 area. This position will be Customer Service based, working in a vibrant and dynamic call centre. This role offers set hours Monday to Friday either 8AM - 5PM or 9AM - 6PM with nolate nights and no weekends! Along with...

  • Customer Service Advisor

    1 week ago

    Warrington, United Kingdom Uniting People Full time

    _**Customer Service Advisor**_ **As a Customer Service Advisor**: - You will be speaking to customers daily - Helping them with any issues they may have and aiming to resolve as quickly as possible - Taking payments or setting up direct debits - Finding the correct product or service for the customer - Working towards KPI's - No sales targets! - **The...

  • Customer Service Advisor

    1 week ago

    Warrington, United Kingdom Haier Europe Full time

    As a **Customer Service Advisor** working within our credit management team at our Warrington HQ, in your hands, we'll get closer to our customers and get closer to our aim to be the **number one** home appliance business in the UK & Ireland. We've built our **global reputation** as the number one home appliance brand by understanding what our customers...