Emergency Call Handler
2 weeks ago
Emergency Call Handler - Nights
£26,000 increasing to £27,300 (+ £4.75/hr night allowance - approx. £7,904/year for 40hr week).
Ashburton
About the Role
Join our clients dedicated team, handling emergency and non-emergency alarm calls in a 24/7/365 monitoring centre. You'll provide essential, life-saving support to a diverse and vulnerable customer base. Not every call you deal with will be an emergency but the way you listen and respond to calls will have a big impact on customers.
Key Responsibilities
- Assess and manage emergency situations, contacting relevant services.
- Record call details accurately on to systems.
- Guide customers through alarm installation and troubleshooting.
- Monitor and respond to automatic alarm signals.
Skills and Experience
- Calm, caring, and professional with strong multitasking abilities.
- Comfortable in high contact volume environments.
- Experience in customer service, care, or call centres
- Proficient with Microsoft Packages and adaptable to new technology.
**Benefits**:
- 34 days holiday (inclusive of bank holidays and birthday).
- Shareplan, Life Insurance, and Medical Insurance Lite.
- Wellness programs, Long Service Awards, and Discount Scheme.
- On-site parking, casual dress, Cycle to Work Scheme.
- Learning and development opportunities.
- Hybrid working options post 6 months’ probation.
Please note:
Selection afternoon - **Wednesday 16th October in Ashburton**
Start date for role - **Monday 18th November**
Pay: From £26,000.00 per year
**Benefits**:
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Work from home
Schedule:
- 8 hour shift
- Night shift
Work Location: In person
Reference ID: CallHand
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