Hire and Sales Administrator

_Thermac is one of the UK’S leading suppliers of Decontamination equipment for hire. We manufacture and sell equipment, service customer equipment and offer RPE face fitting._
- Employing staff across several branches within the UK, operating from an expansive national office and work with blue-chip clients across a wide range of public and private UK industrial sectors._

**Overall purpose of the role**:
The Hire and Sales Administrator is responsible for providing a full, end to end hire and sales administration support function for the business. Working closely with and supporting, the Hire & Sales Controllers, Key Account Managers, Regional Managers, Service Manager and Stores Controller. The role is responsible for ensuring all customer interaction, transactions and administration are carried out in a professional, accurate and timely manner.

**Main Duties & Responsibilities**
- To provide full administration support to all members of the sales team both internal and external.
- To deal with inbound queries in a professional and friendly manner building strong customer relationships, advising on delivery dates, transport schedules and lead times
- To produce quotations for customers as requested
- To confirm sales orders, transfers, hires and off-hires
- To communicate all back orders and delayed orders to customers at the earliest opportunity
- To manage the on hire and off hire processes
- To process all orders accurately from quote to delivery
- To run invoice batches
- To assist with the service recall process on request
- To book couriers when required
- To raise and report any safety issues, accidents and/or near misses promptly
- To cover any other admin duties required to support the business

**Health & Safety Duties & Responsibilities**
- To participate in any communication activities through formal and informal channels on safety matters to ensure that there is a free flow of ideas
- To ensure all contractors and visitors to site follow correct signing in and induction procedure
- To ensure that the Thermac safety image is reflected positively through your actions
- To ensure that you have received the necessary training so that you can competently carry out your duties and responsibilities
- To acknowledge and accept a personal responsibility for safety
- To readily raise any concerns over Health & Safety breaches in accordance with Company Procedure
- You will be required to ensure that safety initiatives are implemented within areas of your control

**Critical Performance Measures (CPM’s/Objectives)**
- All sales, hires, off-hires and transfers to be confirmed on time
- Sales Inbox and Incoming Enquiries dealt with and closed out daily
- To report weekly on back orders and delays with reasons
- To minimise credit risks by ensuring all Sales/Hires/Off-hires are transacted accurately
- Ensure customer equipment is collected and billed promptly
- To run invoices batches daily
- To raise and report any safety issues, accidents and/or near misses promptly

**Experience/Qualifications required**:

- Self-starter
- Ambitious and driven
- Confident and outgoing
- High standard of work and attention to detail
- IT Skills - proficient in MS packages and quickly able to learn new systems

**Why Thermac?**
- 25 days holiday (plus bank holidays)
- Company pension scheme
- Free on-site parking
- Access to an employee assistance programme to support your health and wellbeing
- Excellent career progression and training opportunities
- Investors in People recognition - 2015, 2019 and 2022
- Access to mental health first aiders
- Opportunities to partake in volunteer work and charity events
- Eyecare vouchers

**We are committed to being the leaders in our sector and ensure that we develop our employees to reach their full potential. If you are interested in joining an ambitious forward-thinking business with great opportunities for career development, we would love to hear from you.**

**The Lexia Solutions Group is committed to being an equal opportunities employer.**

**Job Types**: Full-time, Permanent

Pay: Up to £24,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person