Customer Service Administrator

3 days ago

Cardiff, United Kingdom Seraph Property Management Full time

**Job description**

Seraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. Part of The Seraph Group with over 50 employees across various departments, we are an Investors in People accredited organisation.

We are looking for a Customer Service Administrator (known as a Property Manager in the industry) to join our team. The role can be based in Cardiff or Pontypridd.

**What are we looking for?**

We have big growth plans, and we are looking for ambitious, knowledgeable individuals who want to grow with us and share in the success. Experience in the industry is advantageous, but more important is the right person, who is a team player who will go the extra mile for customers.

**Main Responsibilities of the role**:
You will be the point of contact for landlords, tenants and contractors in relation to the tenancy and property that we are managing. The aim is to manage the tenancy process from start to finish, ensuring a thorough inventory taken at the start of the tenancy, dealing with maintenance issues swiftly during the tenancy and handling the process of the tenancy checkout and tenant deposit return.

**The Role**
- Be the initial point of contact for all property management day-to-day issues
- Liaise with landlords on maintenance items or other issues relating to their property.
- Liaise with our in-house maintenance team and external contractors on maintenance tasks to obtain quotes, organise work and coordinate access.
- Deal with utility suppliers for new tenants and ongoing bills.
- Carry out referencing of prospective tenants including obtaining credit checks and references from landlords and employers.
- Carry out property inspections and inventories where required in line with the current legislation of health and safety.

**What’s on offer to you?**
- Salary up to £22,000 (depending on qualifications and experience)
- Training and qualification opportunities to enhance the package
- Additional training bonus for Continuous Professional Development (CPD)
- Excellent customer service skills
- Excellent communication skills
- A team player
- Ability to prioritise workload and meet strict deadlines
- Organised with good attention to detail
- Takes ownership and resolves issues swiftly

We are an Investors in People accredited organisation and we support individuals who want to progress in their career.

Driving Licence (preferred so you have the ability to visit properties when required)

Rent Smart Wales (preferred but not essential)

**Job Types**: Full-time, Permanent

**Salary**: Up to £22,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Rent Smart Wales Training (preferred)
- Driving Licence (preferred)

Work Location: One location

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