Food and Beverage Assistant

2 weeks ago

Bournemouth, United Kingdom The Mercure Bournemouth Queens Hotel & Spa Full time

_Come and join our fantastic team and you can start and amazing career in Hospitality_ Providing excellent wait service to ensure satisfaction. Taking customer orders and delivering food and beverages. Making menu recommendations, answering questions and sharing additional information with restaurant patrons. **Main Responsibilities** - Providing excellent wait service to ensure satisfaction - Taking customer orders and delivering food and beverages - Making menu recommendations, answering questions and sharing additional information with restaurant patrons - Helps increase food and beverage revenue through his/her sales efforts - Recording and strictly adhering to all dietary requirements noted - Is familiar with all the hotel's services, informs guests and encourages use - Promotes the food and beverage special events and products - Increases food and beverage revenue through additional sales techniques - Handling of cash, credit cards and voucher payments. **Customer Relations** - Provides a friendly and personalised welcome for guests and is constantly attentive to their needs - Promotes the point of sale and services to customers - Ensures respect of brand commitments - Conveys the image of the hotel **Professional Techniques / Production** - Knows all the restaurant and bar menu products (preparation instructions) - Serves guests in the restaurant, organising his/her work to suit fluctuations in numbers - Ensures equipment remains in good condition - Ensures work station remains clean and tidy throughout shift - Applies the procedures for opening and closing a point of sale **Management and administration** - Is responsible in the meet of the department's targets by: - avoiding waste and loss of merchandise - Manages invoicing and cash operations for the services sold - Is responsible for the restaurants/bar cash holdings and scrupulously respects cash management rules - Helps manage crockery and appliances by avoiding breakages **Hygiene / Personal safety / Environment** - Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations - Respects the instructions and safety guidelines for the equipment used - Applies the hotel's security regulations (in case of fire etc) - Ensures that all F&B areas are kept clean and that hygiene and food safety standards are respected - Respects and ensures respect of the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) **Reporting Line** - Reports to the Restaurant Manager **Profile** **Skills / Qualities** - Good interpersonal skills and self-confidence - Guest focussed and service minded, with attention to quality - Sales oriented - Dynamic, autonomous and proactive - Good physical condition, able to work in a very busy environment **_This job description is not exhaustive and will evolve as the hotel's organisational needs change._** **Job Type**: Part-time Part-time hours: 20 per week **Salary**: £9.80 per hour Ability to commute/relocate: - Bournemouth, BH1 3DL: reliably commute or plan to relocate before starting work (required) Application question(s): - Are you currently living in the UK? Reference ID: HW F&B2

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