Service Administrator

1 day ago

Chertsey, United Kingdom Konnect Personnel Ltd Full time

Our client, a leading global video surveillance company is looking to hire a Service Administrator (Korean Speaking) to work for their European head quarter located in Surrey.

**Key Responsibilities**:

- Resolving customer queries, by effectively liaising with other departments when needed
- Ensure all aspects of customer requirements are adhered to, particularly the service specifications
- Monitoring RMA’s
- Processing payments (Credit notes and Invoices
- To provide accurate and timely liaison with Korean HQ ensuring effective and timely communication to the Service Team
- To provide accurate and timely management of all billing process to include price adjustments and payment management
- Accurate and timely management of credit control for all returns
- To liaise closely with the order processing team to ensure accurate and timely replacement of products
- To manage and monitor all 'KPR’ to include delivery time and repair time reporting
- Manage and monitor the CRM system to include System Improvement; HQ Process & Follow Up; Analysis of all Change Requests to System
- Production and implementation of training for service centres as and when required
- Accurate production of Service Agreements in line with SLA’s ensuring accurate and timely checking of all translations and content prior to distribution to customer / client
- Actively building positive relationships between all clients, customers and colleagues
- To provide support to colleagues and management on 'ad hoc’ projects
- Ability to work within tight deadlines and schedules
- To display an alignment with company values including passion, integrity, honesty and respect

**Personal Attributes**:

- A Minimum of 2 years’ experience within administration function, preferably within the CCTV industry
- Ability to communicate on all levels in a clear and concise manner both verbally and electronically
- Ability to travel outside of the UK as and when required

**Qualification Requirements**:

- A-Level standard education or equivalent
- Intermediate & Advanced 'Microsoft Office’ skills to include Excel
- Clean Driving License
- Multilingual (English language essential, Korean Speaking & European Languages desirable)

This job description indicates the general nature and level of work performed within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. You will also be expectedto undertake duties which may not be listed on this job description as directed by your line manager which will be deemed as reasonable within the scope of the role.

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