Heating & Hot Water Contract Officer

2 weeks ago

Oldham, United Kingdom The Guinness Partnership Full time

**About the role**
We have an exciting opportunity for a Contract Officer to join our Domestic Heating Team based at Bower House in Oldham on a permanent contract. This is a full-time role (35 hours per week), working 9:00am-5:00pm, Monday to Friday.

**About the Team**
We are a dedicated team of 6 Contract Officers and 3 Senior Administrators, all working hard to deliver an amazing customer focused service in a specialised area of work. Our team is responsible for looking after domestic gas heating, hot water systems and solid fuel appliances nationally.

You will manage a geographical area of properties, ensuring that we are compliant with the domestic gas servicing regulations. You will also contribute to work that includes customer safety, satisfaction and value for money.

Reporting to the Contract Manager you’ll be responsible for supporting the effective delivery of responsive repairs and planned and reactive programmes for equipment replacement. To do this you will also assist contractors, customers and colleagues with queries and complaints relating to your geographical area. You will resolve them quickly and effectively.

This role also requires a high level of organisation skills, as you will actively monitor and challenge the service provided by our contractors. You will collect agreed key performance information and administer regular contract review meetings to ensure our contractors are doing what they should be.

Please review the role profile for a full list of key responsibilities.

**What we’re looking for**
This role manages the compliance risk for the business, with ensuring a customer-focussed delivery model. We know that how we do things is just as important as what we do. You’ll also have great customer service skills and a willingness to go the extra mile to get the job done. You’ll also be able to demonstrate:

- Ability to gather information, diagnose problems, draw logical conclusions and suggest practical solutions.
- Experience of building and maintaining relationships with contractors, tenants and staff across different functions.
- Awareness of statutory and regulatory requirements relating to asset compliance.
- Good attention to detail.
- Good written and verbal communication skills.
- A sound understanding of financial controls.
- Able to demonstrate Guinness behavioural competencies.
- If you’re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile._

**Job Types**: Full-time, Permanent

**Salary**: £35,581.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Plumbing: 1 year (preferred)

Licence/Certification:

- CSCS (preferred)
- Driving Licence (preferred)
- City & Guilds (preferred)

Ability to Commute:

- Oldham (required)

Ability to Relocate:

- Oldham: Relocate before starting work (required)

Work Location: In person

Reference ID: 10087

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