Customer Sales Advisor

3 days ago

StokeonTrent, United Kingdom DPD Group UK Full time

Company Description
DPD is a member of DPDgroup, one of Europe's leading parcel delivery networks, and aims to be the most sustainable delivery company in the UK, with a turnover of over £2 billion. We also deliver the best service, use the best technology and recruit and retain the best people in the industry.

**Job Description**:
Our Customer Support Manager is currently recruiting for an ambitious and tenacious Customer Sales Advisor who relishes the opportunity making outbound calls. You will be joining a highly experienced and high performing account management team.

As an Customer Sales Advisor - Outbound Calls (known internally as Indoor Account Manager) your primary responsibility will be to proactively contact an existing customer base; building great working relationships with them to help retain their loyalty to DPD.

Key responsibilities of this role will include:

- To contact customers using various methods of communication and in line with a predefined contact matrix
- To find mutual satisfaction resolution to all queries raised by a portfolio of customers and to secure long-term account retention
- Seeking revenue growth opportunities within a portfolio of accounts
- To update and maintain all customer information held within Salesforce and other systems used
- Monitoring the profitability and profile of each customer to ensure the account is trading within acceptable levels
- To complete Annual Price Increases for all accounts within portfolio
- To retain a minimum of 95% of portfolio base
- Accept accounts for Handover in line with company policy

Qualifications**
About You**

To excel in this role you will ideally need to have prior outbound call experience either Business to Business or Business to Consumer. Outstanding communication skills both verbal and written are essential.

We will also expect you to have:

- Knowledge of sales techniques and upselling
- High attention to detail and organisation skills
- Excellent negotiation and listening skills
- Good problem resolution and decision making skills
- Self motivated and resilient
- IT literate
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Additional Information**
Remuneration**

Your package will include a competitive basic salary. In addition to this, once a probation period has been completed, there is a quarterly commission scheme. As well as this you have access to some other fantastic optional benefits such as Cycle2Work Scheme, Dining Cards, Holiday trading and discounts and savings on 1000’s of retailers.

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. There is a culture of recognition and reward within DPD to include; long-service awards, a special recognition programme for those individuals that go above and beyond, and the DPD Personality of the Year award.

If successful you can look forward to the exciting prospect of joining an increasingly successful and expanding business, that through its constant innovation, has revolutionised the express parcel industry and continues to define its outlook for the future.

DPD is a Valuable 500 company and a Disability Confident Employer

REF3114P

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