Coffee Shop Assistant

**Hours**:
15 hours - Friday, Saturday and Sunday (Part time)

Situated on the outskirts of Brightwalton village near Wantage, Saddleback Farm Shop has beautiful views over the adjacent farmland. The shop is stocked with lots of great produce. The butchery sells locally reared, grass fed beef and locally reared, rare breed lamb and pork. There is also a deli, stocked with items made by hand by Honesty chefs and bakers. There is also an extensive choice of cheese and freshly baked bread is delivered daily. The tea room serves through the day with everything made by the in-store chefs. There is a large outside seating area with a play area for children. Since opening in 2012 Saddleback Farm Shop has worked its way into the heart of the local community and has since continued to provide our customers with locally sourced produce and goods.

**Why work with us, not them?**

Our strong community-led values, and people-first approach separate us from our competitors. We are committed to holding ourselves to the highest standards with regards to the environment and sustainability, with all our food made by hand by our incredible team of chefs and bakers utilising fresh, seasonal, local ingredients (where possible) and served to our customers by dedicated, healthy and happy staff. We are Real Living Wage employers.

**Duties and responsibilities**

**Deliver excellent customer service whilst**:

- Waiting on tables
- Supporting with any events as required
- Answering telephone enquiries and taking orders over the telephone
- Preparing food and drinks (check temperatures in line with company Food Safety guidelines)
- Clearing tables and washing up
- Engaging with customers
- Support the manager/supervisor in dealing with customer complaints and handle them professionally and appropriately.
- Use the work laptop as appropriate

**Open up coffee shop for service**:

- Take delivery of goods from the wholesale unit and display / put away. Report any shortages
- Stock rotation and check dates on products
- Display products and price
- Amend menu board with specials / remove any out of stock items
- Do fridge checks and temperature checks on delivery
- Check coffee shop is clean and tidy and ready for service (sugar bowls, clean tables etc)

**General Duties**:

- Ensuring entire shop is clean and tidy, items are replenished for the next day
- Sweep / mop floors
- Clean toilets, mop floor (in relevant shops)
- Tidy and clean outdoor areas
- Tidy stockroom
- Check all equipment is cleaned and switched off
- Place orders with Head Office for stock items / products
- Log waste
- Cash up and place cash in safe place
- Lock up
- Support the manager/supervisor with creating inspirational social media content

**To join our team you will need to**:

- work with initiative as part of a team
- have a calm, cheerful and helpful disposition
- work within our Honesty Shop standards, respecting food safety and health and safety requirements

**In return for your hard work we offer**:

- Annual wage increases keeping up with the Real Living Wage
- Reliable Contracted Hours
- Potential for monthly bonus for hitting sales targets
- Full training and opportunity to develop within the business
- Free meal whilst on duty
- 20% off all Honesty-made products outside of work
- 10% off entry to Beale Park
- Discounted Cookery School Courses
- Free parking (except. Parkway)

**Future opportunities**:
There are many opportunities within Honesty Group, and we want to help you reach your dream role. Once you’re working for us, we will work with you to progress your career in hospitality in whichever way you want to. We are very proud that all of our current supervisors and managers once started with us as Coffee Shop Assistants.
- Supervisors
- Managers
- Area Managers
- Chefs
- Bakers
- And many more
- Honesty Group is an independent business operating pubs, restaurants, coffeeshops, and farm shops as well as serving our online and wholesale customers. Opened in 2014, Honesty Group now runs 15 sites across Berkshire and Hampshire, with our strong community-led values, and people-first approach separating us from our competitors. We are committed to holding ourselves to the highest standards with regards to the environment and sustainability, with all our food made by hand by our incredible team of chefs and bakers utilising fresh, seasonal, local ingredients (where possible) and served to our customers by dedicated, healthy and happy staff. We are Real Living Wage employers.

INDFOH