Current jobs related to Pharmacy Medicine Counter Assistant - Hawick - Hawick health centre pharmacy

**Job description**

**CLOSING DATE 21.3.24**

**Pharmacy Medicine Counter Assistant**

Hawick Health Centre pharmacy (HHCC)

**£12.50 per hour**

**9.00am - 6.00pm Mon - Fri (no Saturdays or Sundays)**

**No pharmacy experience necessary but experience working with the public is preferable**

**MEDICINE COUNTER ASSISTANT (MCA)** **Purpose**:

- **To be the first point of contact for all customers.**:

- **To serve customers appropriately and sensitively.**:

- **To provide the best possible advice and refer them to the pharmacist if appropriate.**

**Reports to**: Manager/pharmacist

**KEY RESPONSIBILITIES**:

- To ensure that the pharmacy environment is welcoming, clean and professional.
- To greet customers in a professional and friendly manner.
- To accurately complete financial transactions with customers.
- To respond to symptoms described by customers by following agreed protocols and using your own knowledge and judgement.
- To know and understand the main features of stocked lines and the benefits/risks to customers.
- To select and recommend suitable products and provide advice on their correct use.
- To provide advice on leading a healthy lifestyle.
- To refer to the pharmacist and other staff when appropriate.
- To receive prescriptions from customers and ensure they reach the dispensary in a timely manner.
- To inform the customer of approximate waiting times and to manage their expectations.
- To ensure the safe and correct transfer of dispensed items to patients.
- To identify medicine related problems or queries and bring these to the attention of the pharmacist.
- To answer queries on the supply and availability of medicines, where it is within your competence.
- To receive stock in accordance with SOPs.
- To ensure the safe and appropriate storage of medicines.
- To assist with stock control and the maintenance of reasonable stock levels within the retail environment.
- To assist with the engagement of patients onto advanced services such as the minor ailments service and New Medicines Service.
- To maintain an up-to-date knowledge of over the counter remedies and minor ailments by reading journals, product information and training resources.
- To assist in providing pharmaceutical care to patients by carrying out reasonable duties as determined by the pharmacist
- To replace stock using a variety of online ordering websites
- To ensure patient confidentiality is maintained in all instances

**Personal specification**:

- Excellent communication and customer service skills.
- Excellent team working skills.
- A warm, friendly and professional attitude towards customers.
- An ability to respond to medical queries in a sensitive and professional manner.
- Experience of working in a retail environment (desirable).
- Experience of handling money and maintaining finance records (desirable)
- Clean, tidy and professional appearance

**Job Type**: full-time Permanent contract Hours - 40 hours per week

9.00am - 6pm Mon - Fri

**Job Type**: full-time

Required education:

- High school or equivalent

**Remuneration**

£12.50 per hour
- Company pension
- Employee discount

Work Location: In person

Application deadline: 21.3.24

**Salary**: £12.50 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Monday to Friday

Work Location: In person