Receptionist and Waitress

We are now looking for a **Hotel Receptionist and Waiting on staff** who shares our passion for hospitality, and world-class customer service. We value hard working, positive team players who are committed to delivering an incredible experience for our guests.

**Job Purpose**

You will work in a high performing, fast paced environment to provide attentive, personalised service backed up by great product knowledge, delighting our guests on a daily basis.

**Main Duties and Responsibilities**
- Be proactive in ensuring all guests are welcomed and departed in a timely and appropriate manner. Make it memorable
- Demonstrate an awareness of customer priorities, anticipate needs and build rapport
- Optimise customer spend through promotional awareness and suggestive selling techniques. Prioritise activity/interactions as appropriate
- Be aware of company policy and legal requirements that affect your role and always respect the privacy of our customers
- Ensure that all prescribed and designed processes, systems and standards are maintained
- Maintain a safe and secure environment for yourself, guests and colleagues
- Ensure that guest problems are resolved effectively but avoided whenever possible
- Communicate clearly between customer, reservations, housekeeping and other hotel operating departments, both ways
- Ensure shift handover is comprehensive
- Be aware of the department standards, goals, objectives and performance
- Understand the products we sell, their price and the processes and systems designed to present them to our customers
- Ensure your behaviour respects the perspective, privacy, safety and security of our guests and your colleagues
- Provide constructive suggestions/feedback to the leadership group on product, process or learning delivery improvements
- Always deliver your “fair share” in team task elements of the role and support colleagues whose workload may temporarily exceed your own
- Maintaining a tidy Bar and Restaurant

**Key Skills / Experience Requirements**
- Teamwork - The ability to work co‐operatively with others, be part of a team and work together as opposed to working separately or competitively. The willingness to co‐operate with others and seek common goals.
- Customer Focus - The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.
- Living the Values - The ability to inspire day to day demonstration of the Hilton values. The willingness to walk the talk and positively project the face of Hilton Worldwide.
- Dependability - The ability to do what is required to meet commitments and to deliver as needed.
- Adaptability - The ability to be flexible and change as needed. The willingness to learn from others.
- Quality - The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence.
- Productivity - The ability to maximize output with minimum input. The willingness to seek more efficient and effective ways of getting things done.

**Preferred Qualifications**
- Experience working as part of a team
- Experience working in a demanding customer service role
- Additional language skills and appropriate IT/Systems skills
- Hotel and Bar experience

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**Job Types**: Full-time, Part-time
Part-time hours: 30-45 per week

**Salary**: £7.00-£10.50 per hour

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Performance bonus
- Tips

Ability to commute/relocate:

- Llandudno: reliably commute or plan to relocate before starting work (required)

Work Location: One location