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Patient Services Advisor/administrator
2 weeks ago
Patient Services Advisors/Administrators at our surgeries work in a very busy and often demanding environment, engaging with a wide variety of patients, answering telephone calls and completing many administrative tasks. They are usually a patients point of first contact with the surgery and must reflect the practices high standard of service in dealing with each patient, whether in person at the reception desk or over the telephone. Patients should find their experience with the surgery hospitable and friendly, and feel that their enquiry has been dealt with in a way that shows interest in and concern for them as an individual, with respect for confidentiality and integrity. Similar standards are also important in supporting the medical, nursing and other health care staff through making appointments, taking requests and messages and assisting in other administrative duties.
