Night Team Member

6 days ago

Edinburgh, United Kingdom Lighthouse Hotel Management Full time

**We have a fantastic new vacancy for a Nights Team Member inCourtyard by Marriott Edinburgh West**

Courtyard by Marriott Edinburgh West is a 160 bedroom hotel which is situated on the leafy Heriot-Watt University campus, with a state-of-the-art lobby and 'The Avenue' at the centre of it all. Courtyard by Marriott Edinburgh West is managed by Lighthouse Hotel Management, which is the operational arm of the Molo Hotel Group.

As the Night Team Member, you will play a pivotal role in creating unforgettable moments for our guests while supporting the Night Reception and Food and Beverage Teams.

**Responsibilities**:

- Guest Engagement: As a face of our hotel, you will greet each guest with a smile, anticipating their needs, and go above and beyond to exceed their expectations and making their stay memorable. From checking guests in to serving late night snacks, you will ensure each individual feels like royalty from the moment they come throough the hotel doors.
- Collaboration: You'll collaborate closely with various departments, namely the food and beverage and day time reception teamss Providing a full update and handover to the day time team, you will allow for seamless guest experiences. Your excellent teamwork skills will foster a harmonious work environment, where everyone works together to create an exceptional stay for our guests.
- Compliance Standard: Taking onboard your share of secuirty measures, you will support the night function by conducting necessary fire and safety checks, ensruing that our hotel provides a comfortable and relaxing atmosphere for all of our guests.

**Requirements**:

- Previous experience in a similar role would be desirable, but not essential as full on the job training will be provided.
- Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus.
- A passion for delivering exceptional guest service with a friendly and approachable demeanour.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Proficient computer skills, including knowledge of hotel management systems.
- Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.

**Perks and Benefits**:

- Competitive salary and opportunities for career growth within Lighthouse Hotel Management family.
- Enhanced benefits for all employees - including 24/7 access to an online GP
- Extensive training and development programs to enhance your skills and knowledge.
- Employee / Friend & Family discounts on hotel stays and dining.
- Vibrant and inclusive work environment with a diverse team.
- Employee recognition programs to celebrate your achievements.
- Uniform and Meals provided on duty
- Death in Service benefit for contracted employees
- And many more great benefits

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