Customer Advisor

6 days ago

Newcastle upon Tyne, United Kingdom Lookers Full time

OTE: GBP £30,000.00/Yr. Overview:
**Job Vacancy: Customer Advisor - Contact Centre**
- ** Location**: Office-based, Newcastle
- ** Salary**: £22,000 basic, with an OTE of £30,000 per year (uncapped)
- ** Hours**: 40 hours per week on a rota basis, Monday to Sunday

**About the Role**

Are you passionate about delivering exceptional customer service? Join Lookers as a **Customer Advisor** and become part of a dynamic, forward-thinking team. You’ll play a pivotal role in ensuring our customers receive the world-class experience they expect from our brands while collaborating with our dealership sales and aftersales teams to drive bookings, appointments, and build lasting relationships.

**Key Responsibilities**
- ** Coordinate service, MOT, and maintenance bookings**, engaging with customers to secure repeat business and uncover opportunities.
- Build strong, relationships with customers while adhering to all **brand and manufacturer standards**.
- Maximise efficiency and deliver a seamless customer journey using **Lookers’ technology platforms**.

**Skills & Competencies**
- Exceptional **communication skills**, with a customer-first approach.
- Strong **teamworking abilities**, alongside effective **organisation and time management**.
- Confidence working in a **fast-paced, target-driven environment**.

**What We Offer**
- ** Competitive salary** with uncapped earning potential (OTE up to £30,000).
- Comprehensive **training and development opportunities**, with room to grow within Lookers and beyond.
- A welcoming, inclusive, and supportive workplace culture focused on excellence and employee well-being.

**Working Hours**

Our Contact Centres operate:

- ** Monday to Friday**: 8:00 am - 7:00 pm
- ** Saturday**: 9:00 am - 5:00 pm
- ** Sunday & Bank Holidays**: 10:00 am - 4:00 pm

Shifts are scheduled on a rota basis, with any changes communicated at least one month in advance. Weekend working is required for two weekends per month.

**Why Lookers?**

At Lookers, we don’t just hire people; we invest in them. By joining our team, you’ll gain access to opportunities for professional growth, work with industry-leading brands, and contribute to delivering exceptional service to our customers.

**Company Information**:
Lookers are proud to be one of the top motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;
- Enhanced holidays that increase with service
- Critical illness cover after 2 years and Life Assurance
- Smart Health - free access to support 24 hours a day, 365 days a year
- Enhanced paid maternity, paternity and adoption leave

For some roles a company car and additional earning potential through commission or bonus.

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

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