Customer Assistant

2 days ago

Wallasey, United Kingdom Marks & Spencer Full time

The work pattern for this vacancy is:
Thursday 22:30 - 05:00
Friday 22:30 - 5:00
Saturday 22:30 - 5:00

Due to the work pattern for this vacancy all applicants must be 18years and over

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

  • Customer Assistant

    2 weeks ago

    Wallasey, United Kingdom Marks & Spencer Full time

    Customer Assistant Below is the working pattern for this temporary vacancy. Sunday 10:00-17:00 Wednesday 12:00-18:00 Thursday 14:00-18:00 Saturday 12:00-1800 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive...

  • Customer Assistant

    2 days ago

    Wallasey, United Kingdom Marks & Spencer Full time

    Customer Assistant Below is the working pattern for this temporary vacancy. Sunday 11:45-17:00 Wednesday 18:00-22:00 Friday 18:00-22:00 Saturday 15:45-21:00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive...

  • Customer Service Assistant

    1 week ago

    Wallasey, United Kingdom Talent Bridge Full time

    Are you ready to be a part of an exciting and rapidly expanding company in the service industry? We're dedicated to creating unforgettable customer experiences and forging lasting connections. Right now, we're searching for a passionate Customer Service Assistant to join our team in the vibrant city of Liverpool. As a vital member of our team, you'll work...

  • Customer Service Assistant/supervisor

    2 weeks ago

    Wallasey, United Kingdom Admiral Slots - Luxury Leisure Full time

    Job Role: Customer Service Assistant/Supervisor Hours per week: 25 Hourly rate: £11.50 - £12.00 Shift pattern: Mixed Shift Patterns If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times. Hit the Jackpot on an exciting new career with Admiral! - Would you like to join Admiral, the...

  • Customer Assistant

    1 week ago

    Wallasey, United Kingdom M&S Full time

    **Summary** Customer Assistant Thursday 22:00-06:00 Friday 22:00-06:00 Saturday 22:00-06:00 **All the details** Customer Assistant Thursday 22:00-06:00 Friday 22:00-06:00 Saturday 22:00-06:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing...

  • Customer Assistant Christmas

    4 days ago

    Wallasey, United Kingdom M&S Full time

    **Summary** tue -18:00 - 22:00 wed-18:00 - 22:00 fri -18:00 - 22:00 sat-18:00 - 22:00 **All the details** tue -18:00 - 22:00 wed-18:00 - 22:00 fri -18:00 - 22:00 sat-18:00 - 22:00 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting...

  • Customer Advisor

    4 days ago

    Wallasey, United Kingdom Boots Opticians Full time

    Job Description The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role. Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re...

  • In-Store Customer Experience Advisor

    4 days ago

    Wallasey, United Kingdom Boots Opticians Full time

    A well-known retail chain in the United Kingdom is seeking a Customer Advisor to join their team in Wallasey. The role involves assisting customers with their needs, promoting in-store offers, and maintaining an organized and clean store environment. Ideal candidates will possess strong communication skills and a passion for customer service. The position...

  • Customer Service Administrator

    2 days ago

    Wallasey, United Kingdom Millbrook Healthcare Group Ltd Full time

    We are currently looking for Customer Service Administrator to join the team within our Wallasey Community Equipment Service Centre. As a healthcare equipment provider, Ross Care, part of the Millbrook Healthcare Group, work in partnership with the NHS to supply the necessary equipment and aids to support people in their day to day life. **The Role**: -...

  • Customer Team Member

    2 weeks ago

    Wallasey, United Kingdom Coop Full time

    **Customer Team Member** - Location: 83/85 Wallasey Village, Wallasey, CH45 3LF- Pay: £12.00 per hour- Contract: 10 hours per week + regular overtime, 6 month temporary contract, part time- Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview - Full, paid...