Training Administrator

**Company Overview**

Early Excellence is a highly respected and well-established company, a national leader of Early Years Education specialising in equipping schools and training teachers. We provide an extensive range of online and onsite training to schools and offer high-quality educational resources, furniture and toys for children aged 3-7yrs selling through ecommerce, retail and training environments.

We have a fantastic opportunity for a Training Administrator. Working in a fast-paced, dynamic team, this is a highly rewarding role for someone who has strong administrative skills and enjoys interacting with and supporting customers.

You will be an experienced administrator seeking to advance your career with the opportunity for future career progression. The key to being successful is having a strong drive for success and a passion for going above and beyond to get the job done. With the right experience, personality fit and an attention to detail mindset, this role will bring great rewards.

**Reporting to the Training, Events and Hospitality Team Leader, you will work within the Admin Team being responsible for**:

- Answering telephone calls from customers and suppliers and connecting them through to the correct internal department.
- Booking accommodation and transportation for trainers.
- Liaising with trainers to obtain course materials and formatting presentations.
- Maintain and carry out processes in place in relation to presentations, monitoring records, spreadsheets and databases.
- Creating and managing course booking enquiries through the on-line booking system including raising credit notes and amending course booking orders as required.
- Assisting customers and delegates with technical enquiries relating to the online learning portal and booking system.
- Producing and sending pre and post course communications to course delegates.
- Where required, setting up training rooms, IT equipment and ensuring all course materials, evaluation forms and marketing materials are set out and then cleared down at the end of each day.
- Processing of evaluation forms and sending feedback to trainers.
- First line technical support for delegates and speakers using webinar platforms such as Zoom and Go to Webinar.
- Editing webinar recordings to be used on the online training portal and uploading course materials.
- Assisting with the administration and technical webinar support of core CPD courses and events as required.
- Assisting in the resource centre, café and covering reception to meet and greet visitors when required.
- Assisting the wider team and the senior leadership team as required.

**Key experiences / skills**:

- Previous administration experience with sole responsibility for success of key tasks - minimum of 3 years required.
- Educated to degree level is desirable
- Experience of using webinar software such as Zoom, TEAMs and Go to Webinar preferred
- Professional telephone manner, experience, and confidence to deal with calls and queries.
- Excellent communication skills and a keen eye for detail and presentation.
- Strong working knowledge and proficiency of Microsoft Office (PowerPoint, Word, Excel) is a necessity
- Ability to deliver high quality, accurate work within required deadlines

**Key Attributes & Commitments**
- Passionate about delivering a high level of customer service
- Excellent communication and interpersonal skills
- Makes positive contributions to the wider team
- Highly motivated and flexible
- Well organised, with the ability to prioritise workload to deliver on deadlines

**Contract Terms**:
**Full Time**: 8.30am - 5.15pm Monday to Thursday, 8.30-4.00pm Friday

**Contract Type**: Full time, 6-month FTC (maternity cover)

**Location**: Early Excellence Centre, Outlane

**Benefits**:

- Highly professional, great team atmosphere
- Modern office facilities
- Remote working available, must be able to travel to Halifax/Huddersfield at least 3 times a week
- 25 days holidays (FTE), plus bank holidays

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

**Salary**: £20,000.00-£22,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Administrative: 3 years (preferred)

Work Location: Hybrid remote in Huddersfield, HD3 3YJ