Brand Ambassador

2 weeks ago

Liverpool, United Kingdom HERMÈS PARFUMS GB LTD Full time

Job description

PRINCIPAL ACTIVITIES:

- Greet customers warmly on the store floor
- Listen attentively to customers’ requirements, provide a quality service and advice to help them make their choices
- Inspire customers to dream by introducing them to our products
- Sell our cosmetics products with enthusiasm and deliver the highest quality after-sales service in order to retain customers
- You will have an excellent knowledge of the house’s products and will achieve additional sales alongside the product(s) initially chosen by the customer.

GENERAL DUTIES:

- Keep the counter tidy and clean, contribute to essential sales tasks and ensure customers enjoy a unique experience (cleanliness, supplies, inventory, labelling)
- Put in place point-of-sale promotional events and use the materials according to the guidelines supplied by the operational marketing department
- Share your skills and expertise with other ambassadors, Hermès Fragrance and Beauty Experts along with Head Office colleagues.

Education and/or work experience:

- You have at least two years’ higher education in cosmetics sales
- You have at least three years’ successful experience in a cosmetics sales post for a well-known quality house or retailer

Expertise:

- You must demonstrate a keen interest in cosmetics products and have a good knowledge of at least one area in the sector (fragrance, skincare, makeup)
- Fluent English

Personal and environmental presentation:

- Pay close attention to the cleanliness and tidiness of the sales space
- Ensure you are always highly presentable
- Being in direct contact with our customers, you have a warm approach, are enthusiastic and have engaging interpersonal skills
- Have an excellent way with words and narration and enjoy evoking imagery for customers through stories and anecdotes
- With a strong sense of service, you are particularly aware of the needs of people around you and demonstrate empathy and openness
- Enjoy challenge and working in a fast paced sales environment
- Possess a strong team spirit and share your experiences and expertise with enthusiasm
- Passionate about art and fashion
- Have a good awareness of colour
- Contract type:
Regular position
- Country:
United Kingdom
- City:
Liverpool, Merseyside
- Job:
Retail
- Experience:
Minimum 1 year
- Company:
HERMÈS PARFUMS GB LTD

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