Farm Shop Cafe

**About the role**:
**At a Glance**

**Contract Type**:Permanent

**Location**:**Leckford Estate Farm Shop

**Hours**:39 hours per week, to include weekends

**Salary Range**:£13.85 per hour

**Partnership Level**:10

**About the role**

We have an exciting opportunity to join our very own Leckford Estate as a Farm Shop Team leader.

The role of the Team Leader is to support Farm Shop & Cafe Leadership teams to deliver operational and service excellence, by engaging, motivating and leading Partners to meet daily operational requirements.

This will involve a range of tasks including the advising and serving of customers, moving and replenishing stock, carrying out housekeeping activities and handling cash and card transactions according to set Procedures.

You and your Partners may be expected to work in any area of Farm Shop & Cafe to support the wider team as required and to maintain the necessary business dress and hygiene standards.

To deliver the best possible service and availability through excellent customer interaction and processes; demonstrating flexibility to meet the needs of the customer and the business.

**Some of your key responsibilities include but not limited to**:

- Ensure customers are at the centre of all operational decisions, through role modelling outstanding customer service
- Achieve excellent standards of display, availability and cleanliness
- Undertake the required due diligence and comply with Branch Operating standards
- Encourage Partners to improve their knowledge of our brand, our products and the wider business and to share it with customers where appropriate
- Ensure Partners feel well supported during their shift and understand what is required of them
- Effective rota management - right people, right place, right time

**Essential Skills**
- 1-year Supervisory experience in a Hospitality or customer facing role
- Team Management experience
- Ordering & Stock Management

**Desirable Skills**
- Barista Trained
- Food Hygiene Level 3

**Benefits of the Partnership and the role**:

- ** ️ - Full - time working holiday entitlement 22 days holiday, plus public and bank holidays,**-**:

- Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy**- **Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not**- **You’ll get Partnership discount in store and online once you complete probation. That’s 25% off in John Lewis & Partners (12% off electrical products) and 20% in Waitrose & Partners. You’ll also be able to nominate someone you live with to share your discount**- **Simple cycle to work support scheme**- **We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them**

**Next Steps**
- ** You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.**
- ** Thanks for your patience in the meantime and for showing an interest in joining JLP.**

INTERNAL CANDIDATES: You can view a copy of the full job outline here

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**About The Partnership**:
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

**Important points to note**:
We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.