Current jobs related to Service Desk Analyst - Salisbury - Sanderson
-
IT Service Desk Analyst
3 weeks ago
Salisbury, United Kingdom SER (Staffing) Full timeIT Service Desk Analyst – £30,000 to £35,000 - Salisbury or WitneyAre you an experienced IT Support professional looking for your next step?My client, a well-established law firm, is seeking an IT Service Desk Analyst to join their growing internal IT team. This is a fantastic opportunity to work in a professional environment where technology plays a key...
-
IT Service Desk Analyst
3 weeks ago
Salisbury, United Kingdom SER (Staffing) Ltd Full timeIT Service Desk Analyst – £30,000 to £35,000 - Salisbury or Witney Are you an experienced IT Support professional looking for your next step? My client, a well-established law firm, is seeking an IT Service Desk Analyst to join their growing internal IT team. This is a fantastic opportunity to work in a professional environment where technology plays a...
-
IT Service Desk Analyst
2 days ago
Salisbury, United Kingdom Top 10 USA Full timeIT Service Desk Analyst – £30,000 to £35,000 - Salisbury or Witney Are you an experienced IT Support professional looking for your next step? My client, a well‑established law firm, is seeking an IT Service Desk Analyst to join their growing internal IT team. This is a fantastic opportunity to work in a professional environment where technology plays a...
-
Service Desk Analyst
5 days ago
Salisbury, United Kingdom Sopra Steria Full time**Are you a Are you a Service Desk Analyst looking for a new challenge?** Due to growth we are currently looking for an experienced Service Desk Analyst, or passionate people who have an understanding of IT looking to break into this area. Working as part of a busy Service Desk Team there is a requirement for an individual to carryout the duties of a Service...
-
Salisbury, United Kingdom Top 10 USA Full timeAn established law firm in the UK is seeking an IT Service Desk Analyst to join their internal IT team. This role involves providing first-line technical support, diagnosing and resolving IT issues, and delivering exceptional customer service. Candidates should have 3-4 years of experience in IT support and strong knowledge of Windows OS and Microsoft 365....
-
IT Support Analyst
2 weeks ago
Salisbury, United Kingdom Landmarc Solutions Full timeA support services provider for defense is seeking an IT Support Analyst to deliver first-line technical support. You will troubleshoot issues, manage services, and ensure that users receive timely, effective solutions. Essential skills include a strong knowledge of Microsoft Windows and ITSM tools like Halo. The role offers a competitive benefits package...
-
Salisbury, United Kingdom Landmarc Solutions Full timeA technology service provider in the UK is seeking an IT Support Analyst to deliver responsive technical support. This role involves troubleshooting issues for users, maintaining service records, and requiring strong knowledge of Microsoft systems. Ideal candidates have ITIL and CompTIA A+ certifications. Join a company committed to employee well-being,...
-
SC cleared IT Support Analyst
4 days ago
Salisbury, United Kingdom SmartSourcing Ltd Full timeJob DescriptionAre you an IT Support Analyst, Service Desk Analyst, First Line Support Engineer, Wundows10, Windows 11 located in the Salisbury area, and looking for your next opportunity?We are recruiting for our services client based near Salisbury who require an IT Support Analyst to join their Service Desk team, providing effective technical support to...
-
SC Cleared IT Support Analyst
1 day ago
Salisbury, United Kingdom SmartSourcing Ltd Full timeAre you an IT Support Analyst, Service Desk Analyst, First Line Support Engineer, Wundows10, Windows 11 located in the Salisbury area, and looking for your next opportunity? We are recruiting for our services client based near Salisbury who require an IT Support Analyst to join their Service Desk team, providing effective technical support to users across...
-
IT Support Analyst
1 week ago
Salisbury, United Kingdom SmartSourcing Ltd Full timeAre you an IT Support Analyst, Service Desk Analyst, First Line Support Engineer, Windows10, Windows 11 located in the Salisbury area, Wiltshire and looking for your next opportunity?We are recruiting for our services client based near Salisbury who require an IT Support Analyst to join their Service Desk team, providing effective technical support to users...
Service Desk Analyst
2 weeks ago
**Role: Service Desk Analyst
Location: Salisbury or Portsmouth (2-3 days on site)
Duration: 6 months
IR35 Status: Inside
Clearance: SC or DV**
**Role and Responsibilities:
Working as part of a busy Service Desk Team there is a requirement for an individual to carry out the duties of a Service Desk Analyst in support of a large Service Delivery organisation**
**Accurately log and record call details
**Maintain high level of contact with users throughout the business by open communication.
Use scripts, personal skills and knowledge to resolve incidents at 1st line.
Accurately assign calls to the correct resolver groups.
Provide feedback to users relating to service.
Provide feedback to service areas on events and deficiencies in service provision as perceived by users.
Facilitate communication between service groups.
Create and maintain user based FAQ's.
Create known errors, log and assist in the maintenance of known error database.
Installation of software at user level.
Ensure that safe systems of work are adhered to.
Deal with user complaints in a professional manner.
Maintain knowledge on current industry-wide trends.
Ensure you are fully versed with business policies and procedures.
Create remote connections and support users.
Perform 1st line Server Administration tasks
Adding users to Active Directory object groups.
Microsoft Office 2010 diagnostics and support
Windows 7/10 Performance diagnostics, Application Error logging and reporting.
Windows 7/10 user support.
Microsoft Exchange basic administration
Perform 1st line Network diagnostics
Carry out any other duties or tasks that can reasonably be attributed to this role.
**Essential:
**Excellent verbal and written communication skills
Calm under pressure
At least 2 years experience in an IT customer focused environment
Ability to diagnose faults and resolve calls at 1st line
Minimum of 2 years Service Desk experience in a complex IT support environment
Ability to coach and mentor team members and users
A Self-motivated individual
Adapt to a changing environment as the business evolves
Full UK Driving Licence
