Estate Management Officer

We're looking for an Estate Management Officer to join our Estate Management Team in the Midlands and East of England, specifically supporting the Wimpole Estate, Ashridge, Bedfordshire and Hertfordshire Portfolio. You'll provide key technical support for the let estate (comprising residential, commercial and agricultural properties), taking responsibility for elements of its management, maintaining excellent systems and processes alongside data analysis to support its efficient running.

What it's like to work here:The National Trust is the UK’s biggest private landowner, and you'll support with the management of the properties it owns and protects. The management of our tenancies and assets, together with the relationships we have with our tenants, underpins our national £40m+ annual rental income and is essential to the delivery of our conservation work. We have recently redefined our strategy and made some revolutionary changes to significantly improve how we do things in Estate Management.

The Estate Management team looks after the let estate for the National Trust properties in the region. The team is made up of 4 Estate Managers and a building surveyor supported by 3 Building Supervisors, 1 residential and commercial lettings manager and 3 Estate Management Officers. You'll work with an Estate Manager and Buildings Supervisor to provide estate management services to a portfolio of properties in Beds, Herts and Cambs.

The role requires frequent travel to properties and sites at the Wimpole Estate and Ashridge, Bedfordshire and Hertfordshire Portfolio.

What you'll be doing:Customer service is a vital part of your role, to build and maintain relationships across the portfolios with tenants and colleagues. Working as part of a wider team, you'll help to care for and manage our land and buildings by supporting the delivery of the Estate Management Plans, cyclical work, and wider National Trust conservation objectives. You’ll work to ensure rent reviews are completed on time, that vacant cottages are re-let as soon as possible, and all estate recharges are issued, as well as assisting Estate Managers with day-to-day management tasks and managing key performance indicators.

You'll provide a professional service for the management of a mixed portfolio of properties, responding to requests for information, providing advice and hands-on support to meet the needs and demands of internal clients, undertake credit checks, prepare schedules of condition, draft basic legal documentation, and assisting with, or when appropriate, lead on low complexity property renovations.

**Please also read the full role profile attached to this advert.**

Who we're looking forWe'll be looking for:

- Knowledge of the rural, residential, and commercial surveying environment alongside an understanding of residential lettings and property management.
- The ability to work as part of a team to achieve the best results, demonstrating best practice and sharing ideas and thinking.
- The ability to develop and maintain systems and processes to support the effective management of the let estate.
- Excellent verbal and written communication skills.
- Good consulting skills of listening, building trust and acting to deliver a high-quality service.

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

Benefits for working at the National Trust include:

- Flexible working whenever possible
- Free parking at most locations
- Free entry to our properties for you, a guest and your children (under 18)
- Substantial pension scheme of up to 10% basic salary

Requirements :Compliance.Eligibility to Work in the UK