Senior Administrator

2 weeks ago

Banbury, United Kingdom APCOA Parking UK Ltd Full time

The Role
An exciting opportunity has arisen for a Senior Administrator to support the Operations Manager in implementing and maintaining the Car Park Contract to comply with the agreement between APCOA Parking and Client requirements at our site in Banbury. As a senioradministrator you will monitor and improve accuracy of:

- information flows in various systems supporting PCN processing to reduce required administration and errors.
- Ensure compliance with company procedures and create and maintain an accurate invoice and PO tracking database.
- Monitoring/compliance checking/QA of third parties’ system usage, third party portals
- Single third-party point of contact, training (initial and refresher)
- Regular reviews with customer service team

**What you’ll do**
**Review and reporting**:

- Process review and improvement for all the above (continuous improvement)
- Permit management, administration, and reporting of third parties’ usage
- Work with our development team to devise and implement system enhancements based on process reviews/reporting/feedback/compliance checks
- Ongoing management and active reduction of ‘incorrect’ PCNs being issued
- Revenue protection
- Reconciliation of reporting to revenue expectations
- Third party billing relating to block bookings/ancillary car park sales
- Audit and compliance checks

**Operational**:

- To assist the Operations Manager in producing weekly/periodic/monthly measurements of each teams performance
- To provide administrational support to the Contract Team ensuring that accurate records are kept.
- Parking faults - Log and report all parking faults directly with equipment maintainers, chase up outstanding jobs/engineers, monitor attendance times for KPI's and create and maintain an accurate tracking database
- Input Accident/Incidents onto online reporting system as per company procedure
- To place orders on behalf of the contract team, take deliveries & maintain records to confirm the receipt of goods/services
- Work with our development team to devise and implement system enhancements based on process reviews/reporting/feedback/compliance checks
- Ongoing management and active reduction of ‘incorrect’ PCNs being issued
- To identify, establish and maintain positive business relationships with the client and attend ad hoc meetings when required.
- Ensure specified response times are met, in accordance with contractual and local agreements
- Establish and maintain strong internal and external stakeholder partnerships

**What you’ll bring**:

- Proven leadership and administration experience in a commercial customer facing environment
- Proven ability to communicate effectively at all levels.
- Ability to deliver challenging and demanding targets.
- Advanced level knowledge of Microsoft Packages - specifically -Excel, PowerPoint, Word
- Experience in commercial supervision / administration
- Experience with cost controls and budget
- Experience of monitoring and reporting SLA performance
- Experience in the preparation and delivery of operational / managerial reports and presentations
- Educated to GCSE level or relevant knowledge and experience

**What we’ll offer you**
£26,000 per annum - Full Time - 40 hours per week
Training and development
Pension
Employee Discount Scheme

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