Housing Manager

**Housing Manager HSE4 based at Moorlands, South London**

**Available Hours**:
**Permanent - Full Time - 37.5 hours per week**

**Main Office in Wallington, South London**

**Will require travel to other parts of London**

**About the role**

We are looking for experienced Housing Managers to join MHA. In this role you will provide a tailored, resident focussed and comprehensive housing management service for different tenures for a large site or across a cluster of Retirement Living Schemeswithin a designated geographic location.

This will include void management, repairs, allocations, lettings and arrears collection. In addition you will lead on health and safety compliance at each scheme, look to resolve anti-social behaviour and contribute to performance reporting and policy development.

**About you**

To be successful you will need to demonstrate:

- Evidence of practical experience in Housing
- Knowledge and understanding of, allocations, housing management, community involvement and tenant participation
- Knowledge of current issues in housing and local government
- A good level of literacy, including computer skills. Must be able to use Microsoft products with the ability to produce and interpret management information and reports.
- Ability to prioritise workload and meet deadlines
- Experience of innovation and creativity in decision making and problem solving
- Ability to work on own initiative as well as part of a team
- Ability to manage financial plans/budget
- Ability to communicate verbally in a clear, concise and succinct and assertive manner, with awareness of the audience and the ability to write reports clearly and concisely
- Ability to liaise, build and promote positive working relationships with internal and external stakeholders
- Resilient and able to keep calm under pressure
- Emotional intelligence with the ability to understand who your customers are and what matters to them
- Ability to manage and facilitate change and to negotiate and influence effectively

For more information about the role please **review the attached job description and person specification.**

**Why join?**

You will be joining an organisation with strong values, a highly supportive culture and a commitment to the safety and wellbeing of employees. In addition, you will work alongside highly motivated colleagues in an environment of strong teamwork whilst alsohaving fun. This is a hugely rewarding role and a career to be proud of where every day you will go home knowing you made a positive difference to the lives of older people.

In addition to a highly competitive salary, we offer you loads more:

- 33 days holiday (including bank holidays) and an option to buy annual leave.
- Life assurance.
- A discount scheme which includes savings with retail stores and online purchases.
- Access to a number of nationally recognised training courses and qualifications.
- Genuine career progression and development opportunities.
- Employee assistance programme including free counselling and legal advice.
- Access to chaplaincy and pastoral support.
- Access to wellbeing resources.
- Family friendly policies.
- Long service awards.
- Cycle2Work salary sacrifice scheme.
- Healthcare scheme at competitive rates.

**About us**

MHA is the UK's largest charity care provider and our mission is to 'enable people to live later life well'. Through 90 specialist care homes, 70 thriving retirement living schemes and 62 vibrant community services and befriending, we inspire the best careand wellbeing at every stage of later life.

We have over 7,600 dedicated colleagues and are supported by over 4,000 generous volunteers. All our donations and any surplus we generate is invested into the services we provide for our 18,500 residents and members. Our values underpin our entire approach:we nurture mind body and spirit; we respect every person, treating them with dignity; and we inspire the best in each other.
- Recruitment agencies: please note, MHA do not accept unsolicited CV's from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CV's from agencies that have been appointed and briefed by MHA's TalentAcquisition Team._