Night Auditor

2 days ago

Glasgow, United Kingdom Glasgow Grosvenor Hotel Full time

7 Hospitality Management is looking for an enthusiastic **Night Auditor** to join us in this exciting opportunity. This is a full time role based out of **Glasgow Grosvenor Hotel** in Glasgow.

Located just steps away from iconic West End sights, our Grade A historic building is in Glasgow’s West End, between the bijou shops Byres and Great Western roads. Adjacent to the Botanic Gardens, the hotel boasts leafy views of the 27-acre gardens. The hotel features a sophisticated steakhouse (BoVine) where our famous Chateaubriand is a patron favourite and an award winning gin bar (BeGin) which features over 100 gins from around the world with a selection of innovative cocktails and unique craft beers. A perfect stay for leisure guests as well as corporate guests with 5 event suites to choose from, accommodating up to 400 guests.

**What will I be doing?**

As a **Night Auditor **for the Glasgow Grosvenor Hotel, we are looking for a positive can-do attitude to drive exceptional standards and guest experience. You will be responsible for the following tasks;
- Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
- Audit and balance reports from the day shifts
- Respond to guest enquiries, concerns and complaints as needed
- Answer phones and place reservations
- Run End of Day computer functions so they are complete by the end of the shift
- Prepare guest bills for next-day checkouts and process reservation cards
- Balance cash drawers and record receipts

**What are we looking for?**

A **Night Auditor **serving 7 Hospitality Management managed hotels is always working on behalf of our Guests, Owners and working with other Team Members. To successfully fill this role you must possess the attitudes, behaviours, skills and values that follow;
- Ability to work night shifts
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
- Previous experience in cash handling
- Flexibility to work including weekends

**Our Values**
- Transparency **|** We ensure clarity in communication so that there are no surprises
- Ownership **|** We think and perform like owners
- Driven **|** We have a constant desire for improvement
- Investment in our People **|** We continuously invest in our people to ensure that they are the best that they can be

**Benefits**
- Pension Scheme
- Discounted Hotel Stays across our 7H Portfolio
- Discounted Food and Beverage across our 7H Portfolio
- Industry led training through our partnership with Cornell University
- Health Scheme
- Enjoy your birthday off
- Employee of the month programme
- Long service recognition scheme
- Complimentary overnight stay within probationary period
- Free use of leisure club facilities within other 7H hotels

**Job Types**: Full-time, Permanent

**Salary**: From £10.50 per hour

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Night shift
- Weekend availability

Work Location: One location

Reference ID: Night Auditor

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