Community Support Worker

Communication and Relationship skills Verbal and written information sharing, within the Team or the wider Multi Disciplinary Team, which may include other community based mental health teams and inpatient services. Ability to communicate clearly and effectively over the telephone within the boundaries of confidentiality. Maintain accurate, timely paper and electronic records. Ensure they are kept safely in accordance with the Livewell policies, including the Data Protection Act 1998 and the Confidentiality Policy.
The post holder demonstrates a positive attitude to mental health attending to patients with respect and courtesy. The post holder will ensure that professional boundaries are always adhered to. Collaborating in completion of personalised care framework documentation under supervision of a qualified staff ensuring all entries are countersigned in accordance with the Record Keeping Policy Has confidence to communicate with people who are experiencing mental health difficulties when English is not their first language. Liaise with MDT members and other agencies at the request of qualified staff.
Attend meetings and be confident to discuss patient care with other Professionals Assisting patients in various social and therapeutic activities delegated by the qualified staff as care planned in agreement with the key worker. Collaboratively plan, assess, contribute to the development and delivery of the recovery programme Co facilitate recovery focused groups with peer navigators, volunteers and other Professionals Knowledge, Training and Experience The post holder will participate in updating their practice; knowledge and skills within their sphere of practice, under the guidance of qualified staff, including mandatory training and Mental Health essential training e.g. Mental Health Act and PCF Experience dealing with a variety of mental health problems in various settings both in the community and in hospital with support and supervision from qualified staff. To be aware of and adhere to policy and legislation relating to Mental Health and able to access the information both in writing and electronically.
An awareness of Mental Health service delivery. Adhere to the lone worker policy. Be aware of standards required by mandatory bodies such as CQC. Analytical and Judgmental Skills Able to plan the safest most cost-effective route for community visits.
When working out in the community, have the ability to weigh up situations and seek support and guidance over the telephone where necessary. Must have the ability to make rapid risk assessments on each visit to promote the safety of the patient, staff, carers and general public, e.g. Risk assessment tools v experience and acting safely to protect all. Planning and Organisational Skills Liaise with other services to arrange appointments that both meet patient needs and service demands.
Able to plan own workload including completing White Board (lone worker policy), Implementing a variety of packages of care as outlined in the individual patients care plan. Reporting back to qualified staff. Recording information of visits electronically. Planning further interventions as indicated within the care plan.
Utilise the online diary system for managing visits Complete and submit e-expenses as per policy Physical Skills Confidence to navigate in an urban and rural environment Competent keyboard skills to enable information to be inputted into electronic clinical database and PCF. Must be able to keep electronic diary up to date and confidence to take on more IT skills as clinical technology improves. With appropriate training and support ability to take accurate physical observations i.e. blood pressure, pulse and temperature and record in notes advising qualified staff if there were any problems.
Home visits to multi-occupied buildings, many without lifts. Escorting patients out of their home environment providing programmes of care and ongoing assessment of need (e.g. Anxiety Management Programmes). Carry out frequent home visits throughout the city Due to patients living conditions it may be necessary to stand/crouch for periods of time.
Responsibilities Awareness of independent responsibilities in the implementation of Lone worker policy. Assist in formulation and planning of care alongside qualified member of staff. Implement plans of care or patients on the team caseload. Observe, report and record progress on patients visited in the community and to pass on to the person with overall responsibility.
Responsibility to ask qualified staff to countersign written and electronic communication. Assist qualified staff on assessments or reviews. Report to qualified staff any perceived risks to patients and staff. Contribute to clinical case discussions.
Observe for any evidence of side effects of medication and report to qualified staff. Promote RECOVERY. Escort patients to appointments where appropriate. Work with qualified staff to ensure patient care delivered