Senior Binder Specialist, Guy Carpenter

We are seeking a talented individual to join our Client Support Services Team at Guy Carpenter. This role will be based in Witham, Essex. This is a hybrid role that has a requirement of working at least three days a week in the office.

The **Senior Binder Specialist**will play a crucial role within the binder, lineslip and bespoke teams.

You will be responsible for promoting, building, and maintaining strong relationships with Brokers, Clients, and Markets, while also understanding issues, resolving problems and queries, and reviewing working practices to enhance efficiency.

We also offer flexible working arrangements, including part-time and job share options, to accommodate your needs.

**We will count on you to**:

- Manage service operations and functions within a client support process team, whilst providing direction on internal governance and compliance.
- Support, assist and provide guidance to less experienced colleagues as needed.
- Support Senior Management by contributing to the execution of Global CSS strategic objectives; lead and direct how the collective objectives of CSS in local Region and Globally are delivered.
- Lead training sessions for all CSS colleagues as applicable.
- Contribute to, and where required, lead change efforts, projects, quick wins, promote ideas to improve our provision of service, always question what next, never allows us to stand still.
- Provide service process information for Request for Proposal (RFP) and sales opportunities.
- Lead projects to deliver new Bordeaux Entry Monitoring and Workflow solutions.
- Lead team meetings and activities to promote the sharing of opinions, ideas, knowledge and solutions; maintain strong working relationships and participate in initiatives and/or contribute where required to deliver outcomes.
- Work closely with the teams to continually improve clients and market experience and enhance reporting.

**What you need to have**:

- Knowledge of delegated authority concepts and principles, laws and regulatory requirements (e.g., FCA), and general business trends.
- A track record of successful client account management, relationship management, engagement, and development.
- Strong verbal and written communication skills for complex communications (presentations, negotiations, etc.) with clients, markets, and colleagues at all levels.
- Demonstrated ability to work as part of a high-performance team and attention to detail in completing assigned tasks.
- A positive attitude, willingness to offer and execute ideas and solutions to enhance processes in a changing environment.

**What makes you stand out?**
- Strong knowledge of insurance concepts.
- Excellent analytical and problem-solving skills, with the ability to interpret complex reinsurance contracts and resolve discrepancies.
- In-depth technical knowledge of the delegated underwriting arena.
- Experience in the London Market.
- Consistent provision of guidance through mentoring and/or training colleagues.
- Experience in Open Twins
- Claims and or Premium processing knowledge.

**Why join our team**:

- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.