Debt Recovery Officer

3 days ago

Sutton, United Kingdom Spencer Clarke Group Full time

**Debt Recovery Officer**

We are working in partnership with a Local Authority in **Sutton** area who are seeking a **Debt Recovery Officer **to join their **Adults Social Care Service.**

**Contract** - 3-6 months with a view to extend to an ongoing contract.

**Full Time Hours** - 36 Hours per week.

**Location** - SM1. (Initially 5 days in the office reducing to 2 when fully trained)

**Rate of Pay**:

- £16.96+ per hour - Negotiable depending on experience.

**Main Duties**:

- Be responsible for the collection of ASC legacy debt in line with Council policies and the ASC Charging Policy.
- Maintain an extensive and up to date knowledge of statutory charging for residential care and non-residential charging policy and procedures, Government regulations and guidance, other associated welfare benefits and IT systems and be fully conversant with and up to date with emerging legislation, in particular with regards to the Care Act and the impact on Debt Recovery Legislation.
- Provide expert advice and information to the rest of the team and ASC colleagues regarding legacy debt management.
- Attend senior management meetings to inform of progress throughout the lifelime of the project.
- Negotiate acceptable levels of payment of invoices with clients taking into account their financial circumstances and the Council’s and Central Government policy and procedures.
- Obtain a full understanding of the Council’s and Government schemes to provide clear advice to customers, and other interested parties. At all times dealing in an efficient and sympathetic way with sometimes difficult, or distressed members of the public.
- To advise customers to ensure they receive all benefits and services they are entitled to. Referring customers to the appropriate Government department, internal or external advice agency, as appropriate.
- Provide accurate and timely debt monitoring information to the Adult Social Care directorate to support effective financial management and maximisation of income to the Council.

**Experience Needed**:

- Experience of the Care Act and charging policies in a large finance operation.
- Income and debt recovery experience.

**We offer a market leading referral scheme of up to £250 so if you know of someone who may also be looking for an exciting career opportunity**

**INDSCG3**

Pay: From £16.96 per hour

Expected hours: 36 per week

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Income & Debt recovery: 2 years (required)

Work Location: Hybrid remote in Sutton

Reference ID: Debt Recovery Officer - Sutton

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