Part-time Customer Service Advisor

5 days ago


Farnham, United Kingdom IN-SYNC Full time

Do you have outstanding customer service skills and a passion for providing a great customer experience? We have a fantastic opportunity for a Customer Service Advisor to join our friendly, professional team based in Farnham. As a key member of the customer service department at IN-SYNC, you'd be a central point of contact for all our customers, providing outstanding customer service and helping to build our reputation of "customer first". A position has become available for someone to join the team on a part-time basis **(19.5 hours a week: Monday - Thursday, 1.30pm to 5.30pm and Friday, 1.30pm to 5pm)**. In this Customer Service Advisor role, your duties would include: - Promptly answering inbound calls from customers - Pre-empt customer requirements through active listening and use of multiple questioning methods - Work effectively and efficiently when dealing with client requests, multitasking where possible to complete notes and log any queries - Ensure all calls are compliant with Data Protection - Listen to the client's request, confirm all data, and reassure them through use of positive language - Suggest or recommend other relevant products offered by IN-SYNC Group that clients may find beneficial - Resolve customer queries first time, using all knowledge sources and content available via the IN-SYNC Help Centre - Escalate any customer concerns or complaints for quick resolution - Using customer feedback to inform line managers of potential issues and ideas for improvement **Benefits**: - 22 days holiday rising to 25 (a day for every year of service) - Pension plan - Professional study support - Healthcare Cash Plan - Perkbox - Cycle to Work Scheme **Essential Skills**: - A passion for providing exceptional customer service - Excellent conversational skills - Ability to converse easily over the phone and face-to-face - Experience working in a customer-facing role - Experience of working within a high-pace, and high-pressure environment, whilst maintaining an extremely high level of customer service - A resilient individual, able to work flexibly to accommodate changing work priorities through periods of transformation **About Company** **Are you IN-SYNC?** - We're leading the way in self-employed financial services. Want to be part of it?_ We're a fast-moving business that never stands still; we constantly innovate and improve. We offer coaching and professional study support in a fun and friendly environment.At IN-SYNC, you'll be challenged and trusted to use your expertise and initiativeto grow. We put people first, whether it's our team, our customers, or our business partners in our mission to help self-employed people. We feel everybody has a role to play and by working together we can make this vision a reality. If you're looking for a career and not just a job, you're in the right place. We like people with the courage to challenge, the hunger to succeed and the motivation to just get things done.



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