Specialist Stop Smoking Advisor

Role Purpose The role of our Smoke free Generation Specialist Stop Smoking Advisor will be to provide 1-1 support to clients either face to face or over the phone and recommend appropriate medication and/or Nicotine Replacement Therapy to smokers who live or work in County Durham. Our Specialist Stop Smoking Service is based on good practice detailed in the National Centre for Smoking cessation and training programme, you will be expected to attain this qualification for the role. You will support the delivery of evidence based, equitable, stop smoking services that help to reduce health inequalities throughout our County. This will include the delivery of services within areas of multiple deprivation and to target demographics; including people who work in routine and manual occupations, those who are not in paid employment, those who live in social housing and/or receive services from Adult Social Care.
It is essential that the postholder can work flexibly, independently and as part of a team and can work with others to achieve targets for our Stop Smoking Service. Duties and Responsibilities This post will be under the line management of the Service Lead supervised by the Head of the Smokefree Durham Service. The role will be varied, challenging, and rewarding as the services develop and change in response to the needs of our clients and our Public Health Commissioners. You will be a motivated, passionate, organised, and proactive individual who communicates well with a variety of people.
Key Responsibilities Effectively engage with smokers and people who live with/support them, in our target demographic groups that include Routine and Manual workers, Social Housing Tenants and Residents and those benefiting from Adult Social Care. Build positive working relationships that help local people understand who we are and what we do and generate referrals into our Smokefree Durham Service. Motivate and empower clients to make changes, to address their smoking addiction. Empower and enable clients to make informed choices regarding their smoking addiction, and support in their setting of realistic sustainable goals.
Deliver evidence-based stop smoking interventions, these may include: one to one, drop ins, group sessions, telephone, or on-line support, these should be in accordance with the NCSCT Standard Treatment Programme. Collaborate with other professionals and agencies to embed smoking cessation as part of routine client care. Maximise the impact of smoking cessation on health gains and reduce health inequalities. Provide high quality, efficient and cost-effective services throughout a diverse range of community and health settings.
Provide a flexible, adaptable stop smoking service that meets the needs of our clients including those who have mental health conditions and/or problems with drugs or alcohol. Ensure all client and service records are GDPR compliant, up to date, accurate and satisfies the ABL Health documentation policies. Successfully manage and maintain a caseload of clients and use appropriate ICT systems to ensure continuity of care. Provide effective administration on our client journeys with regards to client contact, appointment bookings, confirmations, or cancellations.
Identify opportunities to develop and improve services for your clients. Assist in the organisation of the services workload, ensuring effective communication with your colleagues. Attend stakeholder meetings as required. Attend all relevant training, internal and external, to support the role.
Skills and Competencies Required Understand smoking addiction and the impact it has on peoples health. Trained (or willing to train) as an NCSCT certified stop smoking practitioner. Positive and proactive outlook, with the ability to motivate, engage and support others to achieve the highest standards and outcomes. Highly organised with the ability to work to deadlines and effectively manage a client caseload.
To be flexible and adaptable to in-service delivery; based on the needs of our clients and commissioners. Effective communication skills, including active listening, interviewing, written and verbal communication either face to face, over the phone or across digital channels. With the ability to adapt the message to fit the needs of the audience including clients, colleagues, and stakeholders, at all levels. Build strong relationships, foster trust and co-operation with clients, colleagues, partners, and community stakeholders.
Demonstrable ability to achieve individual and team targets. Quality driven; you deliver to a high standard against required quality standards and actively seek to improve them. Be open and responsive to innovative ideas and perspectives. Take an active role contributing to our helpful, professional, and mutually supportive team dynamic.
Confident using ICT equipment and software, including Microsoft Outlook, Teams, Excel, Word, and Client based systems such as 1S4H. Due to the size of our County and