CRM Manager
1 week ago
**CRM Manager, Greater Manchester, £40k - £55k Basic, Free Parking, Flexi Hours, Discount**
Zachary Daniels Recruitment are partnered with a leading fashion online retailer, who pride themselves on providing celebrity inspired ranges worldwide. Due to exponential growth, the opportunity has arisen for a CRM Manager to join the team. With a crediblelist of celebrities and influencers that our client has partnered with think Kendal Jenner, Little Mix.now is a brilliant time to join this growing company.
The position of CRM Manager requires a minimum of 2 years experience, a strong commercial understanding and a love of working in a fast paced and ambitious culture.
In the position of CRM Manager, you will be responsible for the following:
- Creating and implementing the CRM Strategy
- Ensuring tone of voice aligns with target market and customer
- Work closely with the Graphic Design team to ensure creative briefs are managed in a timely manner
- Work closely with the wider Marketing and Merchandising teams to ensure all communications are on-brand, accurate, relevant and timely
- Responsible for developing and implementing continual improvement across all CRM channels
- Reporting and feedback on campaign performance across all channels
- Create and refine customer segmentation, ensuring all customer communications are on-brand, accurate, relevant and timely
- Keeping up to date with relevant trends, competitors and analysing how to maintain customer relationships
- Bring new ideas and introduce new partners who you believe will be beneficial to the business
About you:
Your ability to adapt to change, work well under-pressure, to tight deadlines will determine your success as CRM Manager.
- Excellent copywriting abilities with strong grammar and spelling skills is essential
- Ability to build and maintain effective relationships cross departmentally, particularly with Buying / Merchandising and Creative team
- Exceptional organisational Skills
- Commercially astute
- Great analytical skills, interpreting and optimising data
- Experience working with Ometria or enterprise level ESP
- Have an interest in retail / online marketing
- Have a keen eye for detail
- Challenge the status quo, innovative and open to try new tactics and strategies
Zachary Daniels is a Niche, National & International Recruitment Consultancy.
Specialising in Buying, Merchandising & Ecommerce | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Marketing, Digital & Technology | Property & Centre Management | Retail, Trade, Leisure & Wholesale Operations | SeniorAppointments & Exec | Sales | Supply Chain & Logistics
**BBBH26010
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