Customer Service Advisor

1 week ago

Oxford, United Kingdom Student Castle Full time

Student Castle has torn up the rulebook on student accommodation. For us, it’s all about helping to create the ultimate university experience for the students who choose Student Castle Where a student lives has a huge impact on their student life, and we’re in the perfect place to make sure their time at university is unforgettable for all the right reasons. The secret to our success is putting just as much time and effort into the relationship we have with our students, as we do into looking after our properties.

Student Castle Oxford is looking for a **Full Time Customer Service Advisor** to join the team

The Customer Service Advisor will report to the Property Manager and will provide administrative support to them as well as other members of the management team as necessary. They will also provide front of house support to students, contractors and visitors and be the initial point of contact for any queries.

Main duties will include:

- Distributing post and managing student parcel pick up system
- Front of house and reception duties
- Preparing written correspondence as requested by other members of management team
- Receiving student payments
- Assisting Property Manager in administrative actions required for all aspects of financial control including:

- Credit control
- Reconciling staff expenses
- Daily cash and card banking reconciliation
- Petty cash reconciliation
- Updating booking system with payments received or further charges
- Invoice reconciliation and payment request
- Ordering new office, cleaning and maintenance supplies
- Preparing arrival packs for new residents
- Publishing and distributing signage for notice boards around scheme
- Checking returned licence acceptances ensuring all relevant documents have been received
- Perform room viewings for potential new residents
- Assisting the Property Manager with administrative tasks as required
- Work with the marketing team to actively promote and explore new marketing avenues
- Organising social events on site, monitoring social media and updating our social media streams

**Other Duties**
- Perform and document regular inspections of resident’s flats
- Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends

Pay: £26,665.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 15/08/2025
Reference ID: FTCSA-0725

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