Ci Automation Lead

Your role will involve engaging with all levels of the workforce in an effective, cohesive, and collaborative way. You will also be a hands-on individual with a natural inclination towards tenacity, drive and urgency and act as an RPA-Subject Matter Expert within Gamma, as well as ensuring your knowledge is shared.

Key Accountabilities:

- Support RPA change activity by organising time and resources to successfully launch Bots/automation to transform business practices and embed change successfully
- Support RPA process design to ensure the Bots/automation deliver maximum value to the business
- Ensure all ‘bots’ are delivered to the operation to an agreed standard and periodically review the effectiveness of working Bots/automation widgets and suggest areas for Continuous Improvement that will enhance the benefits profile.
- Support review of, and suggest improvements to, the governance that sits behind RPA process design, build and launch to ensure quality of Bot servicing remains high.
- Demonstrate your experience and wisdom of automation to challenge user cases to be more ambitious / to increase the effectiveness of automation.
- Engage collaboratively with operations to influence process design, write detailed process maps to support automation and manage RPA delivery.
- Maintain a high-energy, transparent communication channel between all parties impacted to deliver change at pace, efficiently and effectively.
- Maintain momentum, drive and focus in the face of challenges delivering projects on time and to the appropriate level of quality. This includes preparing business readiness activities to embed implementation of new opportunities quickly, providing operational support post go-live and supporting business incidents
- Track success of implementations on an ongoing basis, adjusting plans according to the results and in a timely manner to support departmental reporting responsibilities. Your deliveries are likely to include driving down operational costs, reducing complaints, cutting lead times and increasing business revenues.
- Ensuring our external and internal customers/partners are considered at all stages of processes, while moving us to a future state.
- Assess industry automation tools with a view to seamless adoption or rejection.

Organisation Chart:
Key Relationships:
Your direct team: Continuous Improvement Automation Support, Continuous Improvement Leads.

Your colleagues in Customer Operations: Technical Service Desk, Networks

Your UK Operations stakeholder functions: Network operations & engineering, customer programmes, IT infrastructure & information security

Your wider stakeholder functions: Product teams, Development & Engineering teams, Governance and Risk teams, People Team & Internal Comms

Person Specification

Essential

Desireable

Education / Qualifications

Automation Anywhere / UI Path or BluePrism accreditation

Six Sigma Green or Black Belt qualified

Microsoft Power Apps automation or Dynamics 365

Experience

Minimum 2 years in a contact centre environment

One years’ experience in the Robotic Process Automation space

Coding qualifications

Skills / Knowledge

Process Mapping

MS Office Skills

Risk/Issue Management

Workload and task prioritisation

Automation Anywhere / UI Path or BluePrism accreditation

Six Sigma Green or Black Belt qualified

Microsoft Power Apps automation or Dynamics 365

Aptitudes / Attributes

Good communication skills (verbal and non-verbal); deliver transparent key messages to summarise automation programme activity concisely and accurately

Attention-to-detail: a conscientious individual rooted in best practice in the coding space to minimise any business risk surrounding automation

People-person: ability to engage at all levels of the organisation to build relationships and act as a trusted automation representative across Gamma

Organising / Planning

Able to manage tasks independently to achieve project success criteria.

Able to work independently and effectively in partnership with others.

Able to effectively manage / escalate risks/ issues which threaten idea delivery

Good organisational skills to manage several initiatives concurrently

Stakeholder management

Health and Safety:
In my role I have a duty of care under the Health and Safety at Work Act. This means I will be familiar with the relevant legislation and will work in a safe way. As a staff member I will take responsibility for my own safety as well as my team’s safety and work in collaboration with the Health and Safety policy to minimise any potential risks.

Data Protection Obligations:
In my role, I have a duty to maintain the security and privacy of personal information of residents and colleagues. I will be familiar with the requirements of current Data Protection legislation and will take care to enter accurate, complete and compliant data into our systems. I understand it is everybody’s responsibility to resolve data inaccuracies as and when they