Junior Account Executive

2 days ago

Sheffield, United Kingdom Pharmacy Mentor Full time

We're looking for a well-organised and systematic **Junior Account Executive** to join our growing Client Relationship Division here at Pharmacy Mentor If you possess the ability to manage multiple projects at once, work well in a fast-paced environment and time manage effectively, keep reading

Still reading?
Great Then we would like to get to know you
We're looking for someone with exceptional customer service and exceptional organisational skills to join our newly formed Client Relationship Division.
We've made huge waves in the Pharmacy and Healthcare industry and we're a team of highly innovative individuals working all over the world to help improve access to healthcare through pharmacies. Who would have guessed pharmacy could be so cool, right?
For this role, you will need to have impeccable organisational skills, work well under pressure and within a team, and have a flair for impressing and pleasing clients. You'll be working with our five delivery divisions closely to ensure nothing but 1st class customer service.
Responsible to our Head of Client Relations, you will:

- **Client Relationships**:

- Manage a portfolio of clients and provide the highest standard of support, analysis and insights to ensure account and campaign success to increase revenue opportunities
- Create Client Content Calendars
- Ensure smooth onboarding (from Sales to Delivery)
- Help clients see the bigger picture; actively reach out and recommend additional treatments and services
- Manage Client Expectations
- Work cross-functionally with the delivery teams to ensure your accounts are performing to the client’s expectations
- Store Client photos and data correctly
- **Administration**:

- Coordinate the live chat on our Pharmacy Mentor Website; escalating new leads to sales and supporting current clients
- Coordinate incoming calls via the Client Care Phone Number
- Coordinate incoming WhatsApp messages
- Update Client Relationship Division's KPI Dashboard
- Monitor and communicate with existing clients during team absence.

This will be a very rewarding role but can also be demanding at times where there is pressure from our clients. It's all part of the game of Growth
**Key Skills (Essential)**:

- Project Management
- Time Management
- Ability to adhere to processes
- Ability to work remote and part of a virtual team
- Ability to work pro-actively as well as re-actively
- Ability to share clear messages where there may be complex ideas involved
- Be able to think outside of the box

**Key Skills (Desirable)**:

- General Marketing understanding
- Healthcare (Clinical) understanding

**Benefits**
But here are some:

- Hybrid working (both in our Sheffield based office and/or remote)
- Flexihours
- Finish early on Friday's
- Awesome holiday allowances
- and loads more...

**Salary**: £18,000.00 per year

**Benefits**:

- Flexitime
- Work from home

Schedule:

- Monday to Friday

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