Customer Service Co-ordinator
7 days ago
PLH Medical Limited are delighted to be recruiting for a Customer Service Coordinator to join our busy team based in Blackpool. PLH Medical Limited was established in June 1977 and has grown to be one of the leading suppliers of X-Ray imaging equipment to the veterinary, dentistry and medical industries across the UK and internationally.
As a Customer Service Coordinator your main responsibility will be to answer incoming calls in a timely and professional manner offering outstanding first line support. Assisting our customers with an array of requirements from the booking of their Preventative Maintenance Annual Service to scheduling an urgent same day visit to fix a fault with their equipment.
Key Tasks and Accountabilities:
- Answering Calls in a timely manner to meet our various Service Level Agreements
- Booking engineers for required jobs based on their geographical location whilst meeting SLA's and prioritising calls
- Ensure data base is kept up to date
- Producing quotations and requesting parts in line with engineer visits
- Assist with overflow calls and direct to the relevant department
- Assist with any other general duties and support other areas during busy periods
- Previous experience in a similar role desirable
- Great Communication and IT Skills
- Able to prioritise work loads and manage numerous daily tasks
- Happy working within a fast paced department
**Job Types**: Full-time, Temporary, Permanent
**Salary**: From £17,500.00 per year
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
- No weekends
COVID-19 considerations:
COVID Tests weekly
Traffic Management System
**Experience**:
- customer service: 1 year (preferred)
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