Specialist I, Merchant Boarding Admin

2 weeks ago

Belfast, United Kingdom Payroc Full time

**Title**

Merchant Boarding Specialist

**Reports To**
Manager, Merchant Boarding & Administration

**Job Purpose**

**Duties and Responsibilities**
- Merchant Onboarding and Support:

- Coordinate with internal teams to address any issues or discrepancies in the onboarding process.
- Rate Analysis and Reporting:

- Initiate and conduct merchant rate analysis to support Customer Care and Retention agents in improving merchant satisfaction and retention.
- Provide detailed analysis results to sales offices and stakeholders, ensuring transparency and accuracy.
- 1099-K Management:

- Oversee the distribution of 1099 forms to merchants, including sending initial and corrected copies as needed.
- Upload corrected 1099 forms to the file sent to the IRS, ensuring compliance with federal reporting requirements.
- Customer Service and Retention:

- Assist with overflow of incoming customer service calls and manage pending closure requests from Customer Care.
- Conduct Swap Debit Calls and serve as a backup for the Retention Administrator when required.
- Execute daily sales office retention reporting and maintain data on the Dashboard.
- Other Administrative Duties:

- Support various operations-related tasks as assigned by management.
- Ensure adherence to Standard Operating Procedures (SOPs) and compliance with industry regulations.
- Collaborate with cross-functional teams to optimize onboarding processes and enhance merchant experience.

**Qualifications**
- Strong communication skills, with the ability to work patiently, professionally, and assertively in a fast-paced environment.
- Quick learner with the ability to grasp new ideas and concepts rapidly.
- Detail-oriented, responsible, and capable of multi-tasking and prioritizing time-sensitive responsibilities.
- Excellent phone etiquette and follow-up skills, with the ability to work independently on recurring, repetitive tasks.
- Ability to exercise sound judgment and maintain a customer service-focused approach.
- Demonstrated initiative, flexibility, and adaptability to changing business needs.
- Experience in the payment processing industry or a similar regulated environment is preferred.

**Working Conditions ***
- We are committed to providing an ergonomic work environment to ensure the health and well-being of our employees.
- Frequent interaction with team members, management, agents, Business Development Managers (BDMs), and external partners to facilitate smooth operations and collaborations.

***Working Hours**:8:30 AM - 5:00PM CST

***Job Classification**
- Exempt

At Payroc we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individuals’ qualifications without regard to race, color, religion, national social or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation or any other status protected by the laws regulation in the location we operate. Payroc does not tolerate discrimination or harassment based on any of these characteristics.

  • Merchant Support Specialist

    4 days ago

    Belfast, United Kingdom Brook Street Full time

    Brook Street Recruitment is working on behalf of our global client to secure talented and passionate Merchant Support Specialists for their UK operation. The Merchant Support Specialists who will **work from home** to operate as the first point-of-contact for the company's clients and partners. Dealing with queries from these organisations and liaising...

  • Waiting Staff

    1 week ago

    Belfast, United Kingdom The Cloth Ear (The Merchant Hotel) Full time

    **Job Ref**:BEA1098 **Branch**:The Cloth Ear (The Merchant Hotel) **Location**:The Cloth Ear, Belfast **Salary/Benefits**:Competitive Salary **Contract type**:Permanent **Hours**:Full Time **Posted date**:16/09/2024 **Closing date**:24/09/2024 **The Cloth Ear** This is an excellent opportunity to join the team at one of the province’s largest...

  • Waiting Staff

    6 days ago

    Belfast, United Kingdom The Cloth Ear (The Merchant Hotel) Full time

    **Job Ref**:BEA1292 **Branch**:The Cloth Ear (The Merchant Hotel) **Location**:The Cloth Ear, Belfast **Salary/Benefits**:Competitive Salary **Contract type**:Permanent **Hours**:Full Time **Posted date**:16/10/2024 **Closing date**:22/10/2024 This is an excellent opportunity to join the team at one of the province’s largest operators of licensed...

  • Specialist I, Technical Support, Terminal

    1 week ago

    Belfast, United Kingdom Payroc Full time

    TitleSpecialist I Technical Support TerminalReports ToManager Technical Support Operations.Job PurposeTo be the initial point of contact for our merchants as a part of the Payroc Terminal Support Team.What were obsessive about:Small teams big things: Well convey the outcomes our merchants require provide you with the support and tools to succeed and let you...

  • Desktop Engineer I

    2 days ago

    Belfast, United Kingdom eFinancial Careers Full time

    **Description** Responsible for Level I desk side endpoint support including hardware break/fix, desktop imaging for onboarding requests & staff workstation moves. Acts as escalation point of contact for help desk staff, addressing break/fix incidents requiring onsite visits.Responsible for dept moves/relocations, hardware changes, & admin. functions...

  • Desktop Support Engineer I

    2 days ago

    Belfast, United Kingdom eFinancialCareers Full time

    **Description** Our Desktop Engineering team currently has an opening for a Level I Desktop Engineer to join their friendly and collaborative team. The Engineer will be responsible for Level I desk side endpoint support including hardware break/fix, desktop imaging for onboarding requests & staff workstation moves. Acts as escalation point of contact for...

  • Helpdesk Admin

    1 week ago

    Belfast, United Kingdom Black Fox Solutions Full time

    Helpdesk Admin REQUIRED! I am delighted to be working with a construction/facilities company based in Belfast to recruit their new Helpdesk Admin on a permanent basis **Duties will include but are not limited to**: - Receiving and logging reactive calls from clients - Assistant in the arranging internal labour to attend calls and projects - Updating and...

  • Admin Support

    2 weeks ago

    Belfast, United Kingdom Industrial Temps Full time

    Our client, a specialist distributor of medical supplies and surgical equipment and consumable products are seeking an **Admin Support** to join their team, based in **Belfast**. **Salary**: £25,000 Per Annum Working Hours: The team currently rotate between 8-4pm and 9-5pm. Hours Per Week: 35 **Job Type**: Full Time, Temporary to Permanent Job...

  • Senior Associate

    2 weeks ago

    Belfast, United Kingdom Waystone Governance Ltd. Full time

    Waystone leads the way in specialist services for the asset management industry._ - Partnering with institutional investors, investment funds and asset managers, Waystone builds, supports and protects investment structures and strategies worldwide. With over 20 years’ experience and a comprehensive range of specialist services to its name, Waystone is now...

  • Admin & Customer Support - 25k - Financial Services

    2 weeks ago

    Belfast, United Kingdom VANRATH Full time

    VANRATH are delighted to be assisting a leading finance organisation with the recruitment of **Multiple Admin & Customer Support individuals.** Shifts are held over **Monday to Friday **9.00am - 5.00pm + 1 Hour lunch. No weekend working. The role will incorporate **Hybrid** working**: - 3 days Working From Home & 2 days Working in Belfast City Centre...