E-commerce Assistant
5 days ago
**E-Commerce Assistant (Part-Time, Remote with Training in Office - EH6, Newhaven)**
**Key details**
- £13.50 per hour, paid bi-monthly (training is paid)
- 6 hrs/week: 3 hrs per day on Saturday and Sunday, 9am-12pm
- Permanent, part-time (weekend-only) with a 1-month probation
- Remote after initial in-person training in Edinburgh (EH6, Newhaven)
- Ideally Edinburgh-based for training/onboarding
- Customer service and order processing focus
- Computer knowledge essential (PC); Shopify experience a bonus
- We'll supply a laptop but you'll need fast broadband and a quiet workspace
- Right to work in the UK required
**Responsibilities**
**Requirements**:
You’re confident with computers and quick to learn new systems. Shopify or other e-commerce platform experience is a bonus (training provided). Most important are great customer service, clear communication, and a methodical, organised approach with strong attention to detail. Weekend reliability is essential.
**What we offer**
- £13.50 per hour
- Paid training and supportive, friendly team
- Flexible remote working after training
- Holiday entitlement and pension eligibility pro-rata in line with UK rules
- Tools you’ll use: Shopify and our helpdesk system
**What we do**
Atelier Printworks is a print-on-demand wall art brand selling directly to customers online. Since every piece is made to order, we can offer a wide choice of sizes and frames, serving customers across multiple markets.
**How to apply**
**Job Type**: Part-time
Pay: £12.21-£14.50 per hour
Expected hours: 6 per week
**Benefits**:
- Company pension
- On-site parking
- Work from home
Application question(s):
- This is a small weekend role - what makes it a good fit for you right now?
- A customer writes “I’m going to post this all over social media if this isn’t fixed today.” How do you respond?
- A customer sends you photos of a damaged frame, but the damage looks more like accidental breakage than shipping damage. How do you decide?
Work Location: Hybrid remote in Edinburgh EH6 5QB
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