Receptionist (Part-time)
1 week ago
**Location**: The Carmichael Hotel, Hull
**Hours**: 16-24 hours per week (flexible cover as and when required)
**Shifts**: 7:00am-3:00pm and 3:00pm-11:00pm
**About Us**:
The Carmichael Hotel is a welcoming, independently operated hotel in Hull, committed to providing exceptional guest experiences. We’re looking for a friendly, reliable, and professional individual to join our front desk team as a part-time receptionist.
**Role Overview**:
As a Receptionist, you’ll be the first point of contact for guests, ensuring their stay is smooth from check-in to check-out. You’ll handle bookings, process payments, answer enquiries, and provide excellent customer service throughout.
**Key Responsibilities**:
- Greet guests warmly and manage check-in/check-out procedures.
- Process payments and maintain accurate records.
- Provide information about hotel facilities, local attractions, and services.
- Maintain the reception area to a high standard of cleanliness and presentation.
- Assist with administrative tasks and basic reporting using Excel.
- Support other departments when needed to ensure smooth hotel operations.
**Requirements**:
- Previous reception or customer service experience is **advantageous**.
- Knowledge of Excel and basic computer systems.
- A good understanding of the hospitality industry preferred.
- Excellent communication and interpersonal skills.
- Flexible approach to working hours, including weekend and holiday cover as required.
- Must be available for both **7am-3pm** and **3pm-11pm** shifts.
**What We Offer**:
- A supportive and friendly team environment.
- Flexible part-time hours (16-24 hours per week).
- Opportunities for training and development within the hotel.
**Job Types**: Full-time, Permanent
Pay: From £12.22 per hour
**Benefits**:
- Employee discount
- Free parking
- Gym membership
Application question(s):
- Have you any previous reception experience and if so, was it within a hotel setting?
- Are you available to work 5 shifts, over 7 days a week? If not, which days are you not available?
Work Location: In person
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