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Customer Service Advisor

2 weeks ago

Loughton, United Kingdom REGEN SOLUTIONS (U.K) LTD Full time

**Repairs Customer Service Advisor
Essex
Maintenance Contractor
Temp - Perm
Full time position
£14-16p/h**

You will be first point of contact for the customers and will book in the first initial job and diagnose the repair required and handover any follow on work to the Admin team. You will be working directly under the team leader to ensure all information istaken accurately and customers data capture requirements are adhered to.

**Requirements -**
- Good telephone manner
- Previous experience in social housing is desirable
- A strong customer ethos
- The ability to establish and maintain good customer/client relationships.
- Good time management, planning & organisational skills
- Attention to detail
- You take responsibility
- You work & behave positively, proactively & constructively
- The ability to work with the minimum of supervision as part of a team.
- You work well within a team and can take instruction
- Excellent communication skills both verbally and written
- Take ownership of problems to find a resolution
- Experience of handling multiple tasks in a high volume, rapidly changing environment

**Repairs Customer Service Advisor
Essex
Maintenance Contractor
Temp - Perm
Full time position
£14-16p/h