IT Support Assistant

Shore Medical is a GP Super Partnership with 6 practices across Poole and Bournemouth. We aspire to offer exceptional care to our 58,000 patients and are innovative in our approach to developing new teams and pathways to ever improve how general practice is delivered. We have a friendly and supportive team of more than 200 staff, with over 40 GP’s, Pharmacists, Paramedics, Nurses, Mental Health specialists and our range of administrative staff. We have a great social side to our team with Summer and Christmas parties, running and paddle boarding groups as well as many other events throughout the year.

The Practices in the Partnership are:

- Lilliput Surgery
- Poole Road Medical Centre
- Wessex Road Surgery
- Heatherview Medical Centre
- Fernside Surgery
- Parkstone Tower Practice

Shore Medical are seeking an **IT Support Assistant,**to be part of the Primary Health Care Team based at our **Heatherview Medical Centre** in Poole, Dorset on a permanent, part-time basis. 30 hours per week over 4 days. Monday to Friday. Working pattern Monday, Tuesday, Thursday & Friday 8am-4pm (30 min unpaid lunch).

**Job responsibilities**:

- To regularly roam across 6 practices on a regular basis dependent on raised tickets and urgency of request
- Running S1 reporting to identify any tasks and path results requiring re-assignment
- Produce system expertise to resolve problems and enhance processes
- Assist in in running reports within the IT system as requested
- Manage starters/leavers login/smartcards
- Ensure that new staff are set up with the necessary access for their specific role
- Support all staff with any SystmOne issues and if unresolved - escalate where appropriate
- Create and amend letter templates within SystmOne
- To be Shore Medical’s main point of contact for all IT aspects and to manage any reported issues by liaising with Trusted Technology and Focus(Our telephone provider) as and when required
- Provide IT training for all new staff on current IT systems
- To trouble shoot and solve any IT/Network/Printer problems
- To assist in delivering exceptional service
- To assist in creating self-help documents for staff to resolve basic IT related issues
- trouble shooting guides
- To maintain the computer systems in an accurate and secure manner
- To undertake any other duties within the scope of your role and within your skillset as requested

This list is not exhaustive.

**Confidentiality and Data Protection**:
Confidential and personal information related to staff, patients and Shore Medical must not be disclosed within or outside the place of work, except in the proper discharge of duties. It is the responsibility of all staff to be aware of their obligations in respect of the General Data Protection Regulation 2018, as outlined in practice policy and procedure.

**Health and Safety**:
Under the Health and Safety at Work Act 1974, as an employee, you must take reasonable care for the health and safety of yourself and for other persons who may be affected by your acts or omissions at work. The Act also states that you must not intentionally or recklessly interfere with or misuse anything provided in the interests of health, safety and welfare.

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety policy, the practice Staff Handbook and the practice Infection Control policy and published procedures. This will include:

- Using personal security systems within the workplace according to practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Actively reporting of health and safety hazards and infection hazards immediately when recognised.
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role.
- Undertaking periodic infection control training as required.
- Reporting potential risks identified.

**Equality and Diversity**:
Shore Medical is committed to developing, supporting and sustaining a diverse workforce, representative of the community it serves, through the creation of a work environment where staff are able to do their jobs to the best of their abilities without having to face discrimination or harassment. **All employees** have a responsibility to ensure that they understand the standards expected and that they promote and adhere to the policies and measures adopted by the practice.

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consiste