High Court Case Handler

4 days ago

London, United Kingdom Marston Holdings Full time

**High Court Case Handler**

Are you a strong communicator with a keen eye for detail? Are you looking to join a forward-thinking organisation in a fast-moving industry? Then look no further

We are recruiting for a High Court Case Handler to join our team on a full-time, permanent basis. Within this position you will play a pivotal role in raising cases and queries on behalf of our clients and liaising with customers, third parties and our Enforcement Agents out in the field.

**What you’ll be doing**:

- Processing incoming High Court Writs, ensuring accuracy and adherence to timelines.
- Handling inbound and outbound communications with customers, claimants, defendants, and third parties.
- Reviewing payments for missing arrangements, particularly those set up by Enforcement Agents (EAs).
- Reviewing EA reports to verify and ensure quality
- Assisting in creating and maintaining standard operating procedures (SOPs) for different administrative roles to facilitate quick role transitions.
- Checking new addresses to ensure they progress through the system, identifying and resolving cases stuck in the change of address process.
- Following through on client case queries, completing actions and providing feedback to clients.

**What we’re looking for**:

- Excellent communication skills, both written and verbal, with the ability to convey complex information clearly.
- Strong analytical and problem-solving abilities with a high level of accuracy and attention to detail.
- Proficiency in Microsoft Office Suite and case management software.
- Demonstrated experience in customer service, case handling, or a related field
- Customer Focus: Ability to handle sensitive situations empathetically and maintain a customer-focused approach.
- Resilience: Capacity to manage high-pressure situations effectively.
- Adaptability: Willingness to learn new roles and responsibilities as part of contingency planning.

**Why apply?**
- 25 days annual leave plus bank holidays
- Staff benefits designed to suit your lifestyle, from discounts on high street and online shopping to travel, socialising and wellbeing

If this sounds like the job for you, please apply....

We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

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